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What's New

Find out about the latest improvements we’ve made, new products we’re launching, training courses we’re offering, and much more… all to help you succeed.

Products

Updates to auto, BOP, and motor cargo in eCLIQ® Simple™

September 20, 2022

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

Auto in eCLIQ Simple is now available in Louisiana and Oregon.
Gross annual sales displays on the BOP Review for Issuance screen.
Waiver of Subrogation can be added to motor cargo policies.

Learn more about these changes and more.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes: Auto in eCLIQ Simple is now available in Louisiana and Oregon. Gross annual sales displays on the BOP Review for Issuance screen. Waiver of Subrogation can be added to motor cargo policies. Learn more about these changes and more.

Training/Resources

Post-bind verification of year-built information

September 20, 2022

Effective Sept. 24, as part of a broader effort to improve data accuracy and support rate stability, we’ll begin expanding post-bind reviews of new and renewing small commercial policies to those where the agent has overridden the prefilled Year built value in eCLIQ. We use a third-party vendor to prefill year-built values for commercial properties, and in most cases these values are accurate, so we want to make sure all overridden values are valid.

 

After attempting to validate a year-built override, if we cannot find publicly available information that confirms the value an agent has provided, we will revert the policy to the year-built value provided by our vendor, which may affect its rating and premium. Note that we will email you from Underwriting_Support@LibertyMutual.com if we plan to make a change to a policy after our review.

 

With your help, we can stabilize rates to provide a better experience for your clients and grow your agency’s book. If you have questions about this new post-bind verification process, contact your underwriter or territory manager.

Effective Sept. 24, as part of a broader effort to improve data accuracy and support rate stability, we’ll begin expanding post-bind reviews of new and renewing small commercial policies to those where the agent has overridden the prefilled Year built value in eCLIQ. We use a third-party vendor to prefill year-built values for commercial properties,…

New portal password policy coming

September 20, 2022

In this brave new world of persistent security threats, it’s critical that we do everything we can to safeguard system access and protect sensitive customer data.

 

To that end, Liberty Mutual will be rolling out a new portal password policy that will require both stronger passwords and annual password resets.

 

Password reset requests

In the coming weeks, we will start reaching out to agents by email, asking them to reset the passwords they use to access the Agents’ Portal. Your new password will need to meet new requirements for the minimum number and type of characters used.

 

To update your password when your time comes, visit the Reset Password page on the Agents’ Portal and follow the instructions for creating a new password.

 

Note that requests will roll out in waves, so it may take some time before you receive your password reset email.

 

Important: Forced password resets

If you do not reset your password when requested, the system will eventually reset your password automatically.

 

If you encounter an Invalid Login Attempt message after entering your old password, you will need to reset your credentials. To do so, simply click the Reset Password link and follow the provided instructions.

In this brave new world of persistent security threats, it’s critical that we do everything we can to safeguard system access and protect sensitive customer data.   To that end, Liberty Mutual will be rolling out a new portal password policy that will require both stronger passwords and annual password resets.   Password reset requests…