In response to agent feedback, Address Analyst is now accessible from the Tell us about the customer section of the eCLIQ main menu.

Address Analyst is a tool you can use prior to quoting to see if a specific risk with a California address is in a wildfire zone. To use it, select the effective date from the calendar, enter the California address and click Search. You’ll get immediate results including underwriting hazards and requirements to quote.

Affected states: AL, AZ, CO, GA, IA, ID, IL, IN, MD, MI, MO, MS, MT, NE, NM, NV, OH, OK, OR, SC, SD, TN, TX, UT, WI, WV, and WY

You can now quote farm auto in eCLIQ Simple – and enjoy the benefits of enhanced pricing segmentation, flexible coverages and a much faster, easier quoting experience.

If you haven’t already, sign up for one of our two remaining instructor-led webinars – taking place today and Nov. 30. Learn more about auto in eCLIQ Simple by visiting the product page on the agent portal.

We’re committed to providing you and your clients with easy access to billing specialists over the phone, and through our robust self-serve capabilities. Here are two ways to connect with us to get what you need.

Call us at 844-961-0334

You and your customers can get the status of billing accounts or make a payment 24/7. And between 8 a.m. and 8 p.m. Eastern, billing specialists are available to help with a variety of questions and tasks including:

Account status
Auto pay (add, update, remove)
Adding mortgagee
Breakdown explaining minimum due
Pay plan changes
Payment
Reinstatement
Refund/check

Log onto the Liberty Mutual agent portal

The portal gives you access to a variety of self-service options including:

Updating financial data for automatic payments
Making online payments
Viewing and printing electronic copies of notices
Updating payment plan
Seeing customers critical status via an agent dashboard
Viewing, downloading and printing commission statements
Accessing billing forms, manuals, payment plans, FAQs and other resources

And remember the My Business Online policyholder portal gives customers 24/7 access to their accounts. Through our self-service portal, policyholders can pay bills, access policy information, complete premium audits, check the status of claims, print certificates of insurance and more.