Coronavirus (COVID-19) Resources
The health and safety of our employees, agents, customers, and communities is our top priority, and we’re continually monitoring the situation. We will post the latest updates and resources here – check back often for the latest news.
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- Billing hold ends on 6/15/20 in most states, payment plans offered (NEW)
- Billing leniency extended to 6/15/20 – agent/broker FAQ
- Billing leniency extended to 6/15/20 – policyholder FAQ
- New Jersey: state specific payment options
- District of Columbia: state specific payment options
- Businessowners Policy (BOP) Refund – agent FAQ (NEW)
- Search Businessowners (BOP) Policy Refund by policy number
- Now’s a great time to recommend Your Way Pay™
- Payment options for New York policyholders as a result of COVID-19 financial hardships
- Free temporary emergency sales and service support
- Premium audit flexibility
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Our risk control team is here to help
Cyber and security planning
Delivery and driving
- Adding online delivery service for your restaurant
- Four ways to reduce driver fatigue
- Restaurant deliveries using employee vehicles
Workplace and operational information
- Cleaning and disinfecting your facility
- Guidance for businesses and employers to plan and respond to COVID-19
- Manufacturing and repurposed operations
- Protecting your workplace
- Protecting your jobsite
- Temporarily closing or downsizing a facility
- Working from home – ergonomic checklist
Restoring business operations
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- 7/30/20 – 2020 commercial lines profit sharing agreement change (NEW)
- 4/20/20 – Businessowners Policy (BOP) 15% refund announcement
- 3/27/20 – Emergency service, agency loans, community grants and billing leniency update
- 3/18/20 – Billing leniency
- 3/17/20 – Travel, agency visits and service update
- 3/6/20 – We’re here for you
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- LM small commercial billing hold lifted (NEW)
- Search Businessowners (BOP) Policy Refund by policy number
- Businessowners Policy (BOP) 15% refund announcement – for Chrome (Word version)
- Help small businesses care for employees and get financial support
- 60-Day Billing leniency FAQ – policyholder version
- Contact flyer to reach Liberty Mutual directly
- Contact flyer to reach Liberty Mutual or Safeco directly
- 8 must-do steps for a strong disaster recovery plan
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- CDC guidance as communities reopen
- Important resource that includes real-time COVID-19 legislative information by state
- U.S. Small Business Administration (SBA)
- BIG I – Agency Management
- Centers for Disease Control and Protection (CDC)
- World Health Organization (WHO)
- Occupational Safety and Health Administration (OSHA)
- New paid leave requirements from the Department of Labor (DOL)
- COVID-19 business-related articles
We’re here for you – additional measures we’re taking in response to COVID-19
- We’ve shifted all our employees to work from home with little to no interruption in service.
- Agency visits are being conducted virtually, your territory manager is just a phone call away.
- All business travel is restricted until September 1, 2020, possibly beyond.
- All events and meetings in the near term are being postponed, canceled or shifted to a virtual setting if it makes sense.
You’ll receive specific communications about any impacted events you’re planning to attend.
Appointed with Safeco Insurance as well? Visit our Safeco Now COVID-19 resource page.