Newsbrief
April 6, 2021

There’s a new product page for every line you write
Recently, we introduced a new product page experience on the Agents’ Portal to better serve your needs and make it easier to do business with us. With fresh features, functionality and content, you can find everything you need to sell and grow your book quickly and easily.
Whether you’re laying the foundation for success with inland marine or breaking ground with farm, the new product pages are your one-stop for in-depth coverage information, training offerings and more. Head over today and see what the future has in store !
Recently, we introduced a new product page experience on the Agents’ Portal to better serve your needs and make it easier to do business with us. With fresh features, functionality and content, you can find everything you need to sell and grow your book quickly and easily. Whether you’re laying the foundation for success…

Snag your package deal!
Great things come in packages. From April 1 to June 30, you’ll get TWO Instant Incentives™ spins for all new package policies issued in eCLIQ<sup>®</sup>. BOP and Custom Protector policies will earn you up to $100 ($50 per spin), and Comprehensive Business Package policies earn up to $150 ($75 per spin). Start quoting in eCLIQ and snag your package deal today!
Note: Not all agencies are eligible to participate in Instant Incentives. Check with your territory manager for more details.
Great things come in packages. From April 1 to June 30, you’ll get TWO Instant Incentives™ spins for all new package policies issued in eCLIQ<sup>®</sup>. BOP and Custom Protector policies will earn you up to $100 ($50 per spin), and Comprehensive Business Package policies earn up to $150 ($75 per spin). Start quoting in eCLIQ…

Multiple states: Introducing the refreshed Liberty Mutual® Small Commercial Umbrella
On April 1, 2021, Liberty Mutual introduced a refreshed umbrella product that will improve your experience, and your clients’ experience too! Changes include:
- Updates to the base contract and optional endorsements
- New, easier to read policy forms
- Consolidation of the policy packet to reduce page count and improve policy construction
There will be no changes to the eCLIQ<sup>®</sup> quoting process and no rating impacts as a result of this refreshed product.
The refreshed Liberty Mutual Umbrella is now available in AL, AR, AZ, KY, MI, MT, NJ, ND, SC and UT.
Learn more about coverages and options on your updated umbrella product page.
On April 1, 2021, Liberty Mutual introduced a refreshed umbrella product that will improve your experience, and your clients’ experience too! Changes include: Updates to the base contract and optional endorsements New, easier to read policy forms Consolidation of the policy packet to reduce page count and improve policy construction There will be no changes…

Improving the auto signed forms request process
Process changes are coming for small commercial auto policy request forms. These changes will collectively add up to a smoother, quicker process of receiving the signed forms your clients require. More importantly, they will minimize risk and allow us to more accurately and competitively rate our products. You and your clients and prospects will reap the benefits! So what’s changing?
- This process will affect new business and endorsements.
- The current 30 calendar-day deadline for returning policyholder selection/rejection/acknowledgement signed forms for UM/UIM is reducing to 15 business days. Now, you will have 10 business days to respond to form requests, then five more business days after a second request is issued. After that, if a signed form is not obtained, we will update to the required limits.
- Shortening this timeline means minimizing the opportunities for uninsured accidents to happen while we wait for forms to arrive.
- Notifications about form requests will be clearer about deadlines and next steps if they aren’t met.
- Requests for signed forms will be coming from LMEndorsements@LibertyMutual.com
This updated process goes into effect on April 12, 2021, for Liberty Mutual small commercial auto policies.
Process changes are coming for small commercial auto policy request forms. These changes will collectively add up to a smoother, quicker process of receiving the signed forms your clients require. More importantly, they will minimize risk and allow us to more accurately and competitively rate our products. You and your clients and prospects will reap…

Business lines communicable disease exclusion
COVID-19 has brought a host of uncertainties into the small commercial insurance space, among them potential exposures to virus-related liability claims. Of particular concern are future pandemics that could drive outsized losses and undermine our ability to offer profitable small commercial insurance products. Effective Feb. 1, 2021*, when you write new general liability, BOP, simple BOP and umbrella policies in eCLIQ® for certain classes – such as janitorial services, healthcare facilities and personal care services – the system will automatically apply the communicable disease exclusion. Existing policies in the same classes will have the exclusion applied at renewal effective June 1, 2021.
Note that underwriters may, at their discretion, attach the exclusion to other classes of business, depending on the exposures presented. They will alert you to this change should they do so. Renewals with the automatically attached exclusion will include a policyholder notice. Have questions about how the exclusion works and which classes it affects? Contact your underwriter or territory manager for more information.
*The communicable disease exclusion is currently active for both new business and renewing general liability, BOP, simple BOP and umbrella policies in all states except HI, IL, NY, TX and WA. We will communicate any changes in filings in these states separately as needed.
COVID-19 has brought a host of uncertainties into the small commercial insurance space, among them potential exposures to virus-related liability claims. Of particular concern are future pandemics that could drive outsized losses and undermine our ability to offer profitable small commercial insurance products. Effective Feb. 1, 2021*, when you write new general liability, BOP, simple…

A smoother Agent Learning Center experience
You can now more easily navigate the Agent Learning Center and find the courses that will help your agency thrive. We’ve made a variety of updates, including making the calendar more user-friendly and organizing the platform by program line.
Log in today to watch a video explaining the changes and to find your next course!
You can now more easily navigate the Agent Learning Center and find the courses that will help your agency thrive. We’ve made a variety of updates, including making the calendar more user-friendly and organizing the platform by program line. Log in today to watch a video explaining the changes and to find your next…
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