Congratulations to Hickok & Boardman on its 200th anniversary! As the oldest agency in Vermont, it’s both an industry and community leader, helping dozens of local nonprofits over the years. Most notably, it has supported the United Way of Northwest Vermont for more than 75 years, raising more than $2 million in the process — a distinction that earned the agency a Lifetime Achievement Award from the United Way in 2014.

“We’re honored to have partnered with Hickok & Boardman for more than 20 years,” said Carl Canales, regional field executive with Liberty Mutual and Safeco Insurance. “The agency’s longstanding support of the United Way of Northwest Vermont demonstrates its commitment to the community and displays the character of the entire organization.”

Kudos to CEO Scott Boardman and all the staff of Hickok & Boardman on this impressive achievement. We look forward to many more years of client support and partnership.

On Oct. 11, to service your needs more effectively, we made a couple of important changes to the way we organize our team of underwriting assistants. First, please note that we’re now calling underwriting assistants “support specialists.” Second, instead of having individually-assigned support specialists for express, custom, inland marine and farm, you now have a small team of specialists who will handle questions and requests for all four underwriting segments.

Aligned by territory, these teams can help in areas where you may have reached out to an underwriting assistant in the past. Common questions and requests they might handle include status checks on open endorsements, renewals or mid-term quotes; explanations for premium changes on audits, quotes or endorsements; rush requests with urgent timeframes; and other research and problem-solving on general process issues.

For support on these types of questions and requests, contact us by phone or email so we can route your request to the right team:

• Phone (new): 800-607-4094
• Email (unchanged): BusinessLinesRequests@Libertymutual.com

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

• Easily move between eCLIQ Simple and eCLIQ® when quoting accounts with lines of business in both platforms.
• Vehicle and driver data now transfers from eCLIQ Simple to eCLIQ when quoting auto new business.
• Enter your email address when quoting eCLIQ Simple new business to let your underwriter know who they can contact to discuss the application.

Learn more about these recent changes to eCLIQ Simple.

Our policy forms are being updated to add language that clarifies the definition of actual cash value. This clarification does not change how coverage has been or will be applied. If you have any questions, please reach out to your underwriter.