Data entry may be your secret passion, but you should probably focus more on identifying new prospects and securing renewals. To save you time and make it easier to do business with us – and most importantly because you asked – we’ve expanded the lines of business available through Liberty Mutual Download.

Effective Feb. 2, if you’re already receiving property, liability and package policy data, you will start seeing farm data as well in downloads to your agency management system. Not signed up for downloads? Get started today.

Concern for the security of personal and financial data is growing in all industries – insurance included. That means we all need to take extra steps to safeguard that data if we’re going to continue doing business digitally.

To that end, we are beginning to roll out multi-factor authentication, asking you to verify your identity with a security code sent to a phone or email account, as you’ve probably done when banking online. Multi-factor authentication vastly reduces the risk of data theft compared to the use of passwords alone.

The rollout will take place in waves over the next couple of months, with all log-ins requiring multi-factor authentication by the end of March.

What to expect

When you attempt to log in to our systems for a new session, you will need to confirm your identity using both a unique password and time-limited security code. The system will send the security code to the business email or direct business phone number we have on file for you, depending on which you choose when you encounter the multi-factor authentication prompt.

When asked, you will need to enter the security code to access our systems. Note that, once you close the browser you used to log in, that session will end and the system will require you to repeat the multi-factor authentication process. To maintain an active session, keep your browser open.

If you use a comparative rater, you may need to update your credentials in that system as well.

Act now! Confirm your contact information and make sure you have your own user ID

To ensure a seamless login experience, confirm you’ve provided us a unique business email and, where possible, a unique business phone number. To review your contact information, visit the Individual ID Management page by clicking the Manage ID & Password link in the top-right corner of the Agents’ Portal home page.

If your agency shares log-in credentials, it will be nearly impossible to coordinate the retrieval of temporary security codes. Without those security codes, you won’t be able to log in to our systems.

If you currently use a shared user ID and password, you need to secure a unique user ID and password as soon as possible – reach out to your agency administrator for support.

Learn more

• Multi-factor authentication FAQs
• New user registration quick guide (for agency admins)

States affected: AR, CT, ID, KS, LA, MN, MT, NC, NH, NM, OK, OR, RI, SD, WY

The cyber suite endorsement is now available for business owner’s policies (BOPs) in eCLIQ! Offered through The Hartford Steam Boiler Inspection and Insurance Company, the new endorsement provides your clients with more robust coverage for today’s digital world. Cyber suite policyholders also have access to Cyber Safety^®, a collection of risk management tools that help prevent cyberattacks.

Cyber suite will replace the data compromise and CyberOne™ endorsements previously available for BOP in eCLIQ in these states.

Why do your clients need cyber coverage?
Cyberattacks and data breaches are on the rise. And because small businesses often have fewer cybersecurity measures in place, they are particularly vulnerable to this growing threat. Cyberattacks and data breaches are inconvenient, expensive and can even put your small commercial clients out of business.

How to add this coverage
Coverage can be selected at new business or midterm by endorsement. Policies that currently include data compromise and/or CyberOne will receive policyholder notices at renewal, advising of the new endorsement being added to the renewal policy and a summary of the changes. In most states, cyber suite will automatically attach on new business quotes and display within the Optional Coverages under the Summary of Policy Coverages.

To learn more about the cyber suite endorsement, visit the Agents’ Portal, register for one of the live, HSB-led trainings in March, or watch the on-demand webinar.

Connecticut, Louisiana and North Carolina: Cyber suite for BOP in eCLIQ is available for policies with effective dates on or after June 1, 2022. Policies with effective dates before June 1, 2022, will be written with the data compromise and CyberOne endorsements.

For policies in New Hampshire, you’ll to need to manually select cyber suite within Optional Coverages in eCLIQ.