Earn a little extra cash before the snow melts and washes away your double Instant Incentives™ spins at the end of the month. Get a second spin through March 31 whenever you issue one of these policies in eCLIQ^®:

• BOP, Custom Protector^® and inland marine policies – up to $100 ($50 per spin)
• Comprehensive Business Package policies – up to $150 ($75 per spin)

Log in to your Liberty Mutual Insurance Instant Incentives account and start spinning! New to Instant Incentives? Learn more about the program and activate your Instant Incentives account today.

Data accuracy plays a vital role in preventing premium losses and keeping rates stable, making it easier for you to write and retain business. That’s why we’re beginning to roll out on-demand training modules that can help you hone your ability to classify risks correctly. Getting Risk Classification Right offers a quick introduction to the importance of proper risk classification, while Classifying Janitorial Risks provides a deep-dive into janitorial risks – one of the most common culprits of risk misclassification. Help us safeguard our shared business by taking these first two modules at your convenience, and keep an eye out for additional modules coming later this year.

When inaccurate data is used to rate policies and make underwriting decisions, premiums become misaligned with risk profiles, which stifles growth and drives premium increases at renewal. That’s why it’s important to collect accurate data at quote time. Starting March 21, to improve profitability in California, we’ll be conducting post-bind reviews of Liberty Mutual small commercial policies to ensure the accuracy of passthrough classifications. In the next few weeks, you’ll hear more information regarding verification of discount eligibility or pre-fill overrides.

First, we’ll email you if something is changing on the policy. Then, we’ll do a conditional renewal or a cancel rewrite, or we’ll prepare to remove an ineligible discount at new business or renewal, depending on the situation. Review the Agent’s Playbook to get familiar with eligibility guidelines and how to avoid common errors in assigning class codes or take our new on-demand risk classification training. Remember to use SmartNav to pre-qualify all new business, and further ensure accuracy by providing a detailed Description of Operations in your quote. With your help, we can stabilize rates to provide a better experience for your clients and grow your agency’s book. If you have questions, contact your underwriter or territory manager.

Based on your feedback and requests, we’ve created two new tabs — Customers and My agency — to make doing business with us even easier. Following a beta launch that began on February 8, these changes will become permanent on March 18. This is the latest upgrade to the Agents’ Portal, following improvements made in recent months to the Industries and Product pages and the Sell and grow section.

If you haven’t explored the new navigation yet, please do so. For a quick illustration of these changes, check out this slideshow. Then, visit the pages for a deeper look.

We will continue to update you about other Agents’ Portal improvements coming in 2022 once they are ready.

States affected: CT, ID, MI, MN, NJ, NY, RI, SC, WY

Beginning in April 2022, Liberty Mutual will implement the following fee changes for policies on installment payment plans:

• Introduce a $5 recurring electronic funds transfer (EFT) fee
• Increase bill by mail and recurring credit card fees up to $8

The increase will be applied to all new and existing policies written or renewed on April 10, 2022, or later. Customers can avoid the installment fees by paying their premiums in full using any payment method.

Bill fees have not increased for several years even though processing costs have continued to rise. Matching fees to the cost of processing differentiates our preferred payment methods and creates transparency, which allows you to help customers make an informed payment choice. In addition, fees are widely accepted across the P&C industry and these increases will keep Liberty Mutual in line with key competitors.

This is a country-wide rollout. Additional dates and states will be communicated as they are approved.

In a recent state bulletin, the Michigan Catastrophic Claims Association (MCCA) announced it will return a surplus to its member insurance companies. We are now preparing to issue refunds for Michigan auto policies that were in-force as of Oct. 31, 2021.

Your affected customers will receive a communication  from Liberty Mutual indicating the amount which is $400 for every registered vehicle and $80 for every historical vehicle.  Refunds will be sent by check.

Refunds will be issued by May 9, 2022. No action is required by you or your customer.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

• Peer to Peer Vehicle Sharing Program Exclusion automatically attaches in Added forms
• Identifying BOP in eCLIQ Simple eligibility is more intuitive with Pre-Qualify requirements

Learn more about these changes.