States affected: AZ, DE, GA, KY, LA, ME, MS, MT, NE, NM, NV, OH, TX

Beginning in May 2022, Liberty Mutual will implement the following fee changes for policies on installment payment plans:

• Introduce a $5 recurring electronic funds transfer (EFT) fee
• Increase bill by mail and recurring credit card fees up to $8

The increase will be applied to all new and existing policies written or renewed on June 19, 2022, or later. Customers can avoid the installment fees by paying their premiums in full using any payment method.

Bill fees have not increased for several years even though processing costs have continued to rise. Matching fees to the cost of processing differentiates our preferred payment methods and creates transparency, which allows you to help customers make an informed payment choice. In addition, fees are widely accepted across the P&C industry and these increases will keep Liberty Mutual in line with key competitors.

This is a country-wide rollout. Additional dates and states will be communicated as they are approved.