You now have access to a new toll-free Agency Services phone number (833-833-0140) for submitting certain types of service requests. We anticipate this will result in faster processing times for these requests and a more efficient and convenient customer service experience.

If you are appointed to Safeco, you are familiar with Agency Services and the quick and efficient assistance it provides. As part of our ongoing effort to improve our services, this toll-free number for certain types of service requests is now available for Liberty Mutual small commercial lines as well.

For any of the following producer-level service requests, you’ll now call this toll-free number instead of contacting your territory manager:

• Adding a new producer – when you need to add a new producer’s name to eCLIQ® for licensing and appointment validation purposes.
• Non-resident appointment for a producer – when you need to request a new business underwriting appointment outside of a producer’s resident state when writing business in AL, CA, LA, MI, MT, PA, UT, VT, WA, WI and WY (appointment happens automatically in all other states).
• Producer terminations – when you need to remove a producer’s name from eCLIQ for licensing and appointment validation purposes.
• Producer transfers – when you need to allocate a producer’s name that is already in eCLIQ to the correct agency at which they work.

Before you call

The toll-free number is 833-833-0140. The hours of operation for the toll-free number are Monday-Friday, 6 a.m. to 4 p.m. Pacific.

Please ensure you have the following on hand:

• Six-digit eCLIQ code (Example: 00-1234)
• FEIN number
• National producer number (NPN)
• A completed Individually Licensed Producer Application (if you are adding a new producer). From your Agents’ Portal, hover over Agency Administration from the main navigation, click Agency Preferences & Setup sub-menu and then click Individually licensed producer application.

What to expect

When you call 833-833-0140, you will be greeted by one of our knowledgeable Agency Services customer service representatives (CSR). The CSR will collect any information they need from you, fill out your service request web form in real-time and submit the request for processing immediately. If you need to add a new producer, the CSR will also ask you to email your individually licensed producer application to producerforms@libertymutual.com. You’ll experience faster processing times for these requests and a more efficient and convenient customer service experience.

Once your service request is processed, typically within two to three business days, you and your territory manager will both receive a confirmation email.

Please continue to use the existing Agency Interface Support Group (AISG) phone number (888-451-8414 or 800-747-9742 for National Insurance Specialty) for technical issues with the Agents’ Portal or its quoting and service applications.  

States affected: AK, AL, AR, DC, KS, MD, MO, SD, TN, VA, WA

Beginning in June 2022, Liberty Mutual will implement the following fee changes for policies on installment payment plans:

• Introduce a $5 recurring electronic funds transfer (EFT) fee
• Increase bill by mail and recurring credit card fees up to $8

The increase will be applied to all new and existing policies written or renewed on July 17, 2022, or later. Customers can avoid the installment fees by paying their premiums in full using any payment method.

Bill fees have not increased for several years even though processing costs have continued to rise. Matching fees to the cost of processing differentiates our preferred payment methods and creates transparency, which allows you to help customers make an informed payment choice. In addition, fees are widely accepted across the P&C industry and these increases will keep Liberty Mutual in line with key competitors.

This is a country-wide rollout. Additional dates and states will be communicated as they are approved.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

• Auto in eCLIQ Simple is now available in Mississippi, South Carolina, and Utah!
• Automatically prefill VINs based on business information and garaging locations or upload from your computer for quick vehicle entry.
• Additional data has been added to the Business Online Self-Service Account Details and Policy Activity Details screens to improve customer self-service.

Learn more about these changes.