Various economic factors, including the COVID-19 pandemic and global supply chain problems, have been driving up the cost of construction, which has in turn driven up the cost of repairing and replacing commercial property. Higher property value-ups offset these inflationary factors and keep your customers’ businesses insured to value. Get the low-down in this handy downloadable infographic.

It’s a summer spin party! Through Sept. 30, earn double Instant Incentives™ spins for every commercial auto, monoline general liability and business owner’s policy you issue – up to $100 per policy.

Take advantage of this limited-time offer and get this party started!

Offer not available in California.

Data accuracy plays a vital role in preventing premium losses and keeping rates stable, making it easier for you to write and retain business. That’s why we’re rolling out Accuracy Makes Cents, an on-demand curriculum that can help you hone your ability to classify risks correctly.

Getting Risk Classification Right offers a quick introduction to the importance of proper risk classification, while Classifying Janitorial Risks and Classifying Carpentry Risks provide deep-dives into janitorial and carpentry risks – two of the most common culprits of risk misclassification.

Help us safeguard our shared business by taking all three modules at your convenience, and keep an eye out for additional modules coming soon.

You have access to a valuable resource you may not be aware of — our team of underwriting support specialists. When you need administrative or service-related help, contacting an underwriting support specialist rather than an underwriter gives you better, faster service. It also gives underwriters more time and availability to spend with you on complex issues such as appetite, coverage and pricing.

To get help as quickly as possible, contact an underwriting support specialist when you need assistance with the following:

• eCLIQ and Agents’ Portal support
• Endorsement, new business and renewal status updates
• Copies of policies, endorsements, rating worksheets and coverage forms
• Researching recent account transactions or issues
• Additional insured questions
• Answers to general service-related questions

You should continue to call an underwriter when you need help with:

• New business opportunities
• Appetite and coverage questions
• Underwriting decisions
• Reviewing or adjusting quotes
• Pricing

How to contact an underwriting support specialist

There are two ways to reach an underwriting support specialist directly:

• Call 1-800-607-4094
• For service-related requests, we’ve created new regional email addresses so you can get help faster:
  • East Region: BLUWSSEast@LibertyMutual.com (CT, DC, DE, IA, IL, IN, KY, MA, MD, ME, MI, MN, ND, NE, NH, NJ, NY, OH, PA, RI, SD, VA, VT, WI, WV)
  • Central Region: BLUWSSCentral@LibertyMutual.com (AL, AR, AZ, CO, FL, GA, KS, LA, MO, MS, NC, NM, NV, OK, SC, TN, TX, UT, WY)
  • West Region: BLUWSSWest@LibertyMutual.com (AK, CA, ID, MT, OR, WA)

Continue to send endorsement requests, cancellation requests and general agency correspondence to BusinessLinesRequests@LibertyMutual.com.

Please note: Since you can service your own endorsements for commercial auto, workers compensation and business owner’s policies, you do not need to send an email for these requests.

States affected: FL, IA, MA, NC, ND, WV

Beginning in July 2022, Liberty Mutual will implement the following fee changes for policies on installment payment plans.

Iowa, Massachusetts and North Dakota:

• Introduce a $5 recurring electronic funds transfer fee
• Increase bill by mail and recurring credit card fees up to $8

Florida:

• Introduce a $1 recurring electronic funds transfer fee

North Carolina and West Virginia:

• Introduce a $3 recurring electronic funds transfer fee

The increases will be applied to all new and existing policies written or renewed on August 14, 2022, or later. Customers can avoid the installment fees by paying their premiums in full using any payment method.

Bill fees have not increased for several years even though processing costs have continued to rise. Matching fees to the cost of processing differentiates our preferred payment methods and creates transparency, which allows you to help customers make an informed payment choice. In addition, fees are widely accepted across the P&C industry and these increases will keep Liberty Mutual in line with key competitors.

This is a country-wide rollout. Additional dates and states will be communicated as they are approved.