Newsbrief

July 19, 2022

Hooray! Now you can service your own BOP endorsements

You asked, and we heard you! Now you can service your own business owner’s policy (BOP) endorsements in eCLIQ® without sending an email request to Liberty Mutual. We anticipate this will make servicing your clients’ policies faster and more convenient than ever.

 

Servicing your own endorsements is easy. In eCLIQ, simply click the hyperlinked BOP name or the arrow to the left of the BOP name to open a dropdown menu. Then click Start Endorsement.

 

As a reminder, you can also service your own commercial auto and workers compensation endorsements without sending an email request. We’ll be rolling out this functionality to additional lines of business in the future, and we’ll let you know as it’s available.

 

For step-by-step guidance on servicing BOP endorsements, check out our agent reference guide. If you have additional questions, please call your underwriting support specialist – trained to provide administrative and service-related support – at 1-800-607-4094.

You asked, and we heard you! Now you can service your own business owner’s policy (BOP) endorsements in eCLIQ® without sending an email request to Liberty Mutual. We anticipate this will make servicing your clients’ policies faster and more convenient than ever.   Servicing your own endorsements is easy. In eCLIQ, simply click the hyperlinked…

Higher property value-ups

Various economic factors, including the COVID-19 pandemic and global supply chain problems, have been driving up the cost of construction, which has in turn driven up the cost of repairing and replacing commercial property. Higher property value-ups offset these inflationary factors and keep your customers’ businesses insured to value. Get the low-down in this handy downloadable infographic.

Various economic factors, including the COVID-19 pandemic and global supply chain problems, have been driving up the cost of construction, which has in turn driven up the cost of repairing and replacing commercial property. Higher property value-ups offset these inflationary factors and keep your customers’ businesses insured to value. Get the low-down in this handy…

Earn up to $100 per policy on 3 eligible products!

It’s a summer spin party! Through Sept. 30, earn double Instant Incentives™ spins for every commercial auto, monoline general liability and business owner’s policy you issue – up to $100 per policy.

 

Take advantage of this limited-time offer and get this party started!

 

Offer not available in California.

 

It’s a summer spin party! Through Sept. 30, earn double Instant Incentives™ spins for every commercial auto, monoline general liability and business owner’s policy you issue – up to $100 per policy.   Take advantage of this limited-time offer and get this party started!   Offer not available in California.  

New on-demand curriculum: Accuracy Makes Cents

Data accuracy plays a vital role in preventing premium losses and keeping rates stable, making it easier for you to write and retain business. That’s why we’re rolling out Accuracy Makes Cents, an on-demand curriculum that can help you hone your ability to classify risks correctly.

 

Getting Risk Classification Right offers a quick introduction to the importance of proper risk classification, while Classifying Janitorial Risks and Classifying Carpentry Risks provide deep-dives into janitorial and carpentry risks – two of the most common culprits of risk misclassification.

 

Help us safeguard our shared business by taking all three modules at your convenience, and keep an eye out for additional modules coming soon.

Data accuracy plays a vital role in preventing premium losses and keeping rates stable, making it easier for you to write and retain business. That’s why we’re rolling out Accuracy Makes Cents, an on-demand curriculum that can help you hone your ability to classify risks correctly.   Getting Risk Classification Right offers a quick introduction…

Did you know? Our underwriting support specialists are at your service

You have access to a valuable resource you may not be aware of — our team of underwriting support specialists. When you need administrative or service-related help, contacting an underwriting support specialist rather than an underwriter gives you better, faster service. It also gives underwriters more time and availability to spend with you on complex issues such as appetite, coverage and pricing.

 

To get help as quickly as possible, contact an underwriting support specialist when you need assistance with the following:

 

  • eCLIQ and Agents’ Portal support
  • Endorsement, new business and renewal status updates
  • Copies of policies, endorsements, rating worksheets and coverage forms
  • Researching recent account transactions or issues
  • Additional insured questions
  • Answers to general service-related questions

You should continue to call an underwriter when you need help with:

 

  • New business opportunities
  • Appetite and coverage questions
  • Underwriting decisions
  • Reviewing or adjusting quotes
  • Pricing

How to contact an underwriting support specialist

 

There are two ways to reach an underwriting support specialist directly:

 

  • Call 1-800-607-4094
  • For service-related requests, we’ve created new regional email addresses so you can get help faster:

Continue to send endorsement requests, cancellation requests and general agency correspondence to BusinessLinesRequests@LibertyMutual.com.

 

Please note: Since you can service your own endorsements for commercial auto, workers compensation and business owner’s policies, you do not need to send an email for these requests.

You have access to a valuable resource you may not be aware of — our team of underwriting support specialists. When you need administrative or service-related help, contacting an underwriting support specialist rather than an underwriter gives you better, faster service. It also gives underwriters more time and availability to spend with you on complex…

Multiple states: Installment fee billing update

States affected: FL, IA, MA, NC, ND, WV

Beginning in July 2022, Liberty Mutual will implement the following fee changes for policies on installment payment plans.

 

Iowa, Massachusetts and North Dakota:

  • Introduce a $5 recurring electronic funds transfer fee
  • Increase bill by mail and recurring credit card fees up to $8

Florida:

  • Introduce a $1 recurring electronic funds transfer fee

North Carolina and West Virginia:

  • Introduce a $3 recurring electronic funds transfer fee

The increases will be applied to all new and existing policies written or renewed on August 14, 2022, or later. Customers can avoid the installment fees by paying their premiums in full using any payment method.

 

Bill fees have not increased for several years even though processing costs have continued to rise. Matching fees to the cost of processing differentiates our preferred payment methods and creates transparency, which allows you to help customers make an informed payment choice. In addition, fees are widely accepted across the P&C industry and these increases will keep Liberty Mutual in line with key competitors.

 

This is a country-wide rollout. Additional dates and states will be communicated as they are approved.

States affected: FL, IA, MA, NC, ND, WV Beginning in July 2022, Liberty Mutual will implement the following fee changes for policies on installment payment plans.   Iowa, Massachusetts and North Dakota: Introduce a $5 recurring electronic funds transfer fee Increase bill by mail and recurring credit card fees up to $8 Florida: Introduce a…

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