When a natural disaster occurs, your clients count on you for help. But what if your office or other business infrastructure is affected by the crisis? If you have a disaster plan in place, you’ll know what to do. Without a plan, you’ll have another crisis to deal with — one that could threaten the long-term health of your agency.

To get help creating a disaster plan, or improving your existing one, attend our webinar: How to stay in business when you can’t get into your business. This free 45-minute session will cover:

• Why you need a disaster plan.
• What to include in your plan.
• Free resources to help you implement a plan.

Register here for the webinar, which will take place on Wednesday, Sept. 21, at 11:30 a.m. Pacific.

We recently expanded our self-serve certificate of insurance capabilities for clients to include certificates of property (COP). This means your clients can instantly generate certificates of insurance – or proof of insurance – for both property and liability from their online account instead of having to reach out to their agent or call the Small Business Service Center. This unique digital capability will result in faster processing times for your clients and fewer administrative tasks for you.

Eligibility

This functionality is available for clients who have policies with liability or property coverage.

How it works

Clients see a banner message on their online account promoting the feature, and they see a Certificate of Insurance tab in their interface. They can navigate to that tab to generate a certificate or view certificates that have already been generated.

To create a certificate, those with eligible policies can simply click Create Certificate, select the policy and then they have the option to enter the certificate holder information. The certificate will then open in a new tab or window – it’s that easy!

Clients with policies that are not yet eligible will also see the banner message and the new tab, but they will not see an option to Create Certificate.

Consumer demand for digital capabilities is at an all-time high, and your clients want tools that make doing business easier and faster. This is just one way we’re delivering on that, and we look forward to sharing additional capabilities as they’re introduced.

Next month we’ll be introducing auto in eCLIQ Simple – a new and improved commercial auto product. The product’s underwriting company in Texas will be Liberty County Mutual Insurance Company, which has a different National Association of Insurance Commissioners (NAIC) code than the one associated with our other commercial products.

If you use agency download to import policy information into your agency management system (AMS) and would like to use it for this new product in Texas, you will need to update your AMS with the Liberty County Mutual Insurance Company NAIC code: 19544L. The new code only pertains to commercial auto business quoted in eCLIQ Simple in Texas – new business quoted in all other states will continue to be written under the General Insurance Company of America NAIC code (24732L).

For help with configuring your agency management system, contact your AMS vendor. If you have questions about Liberty Mutual downloads, contact your Agency Interface Support Group at agencyinterfacesupport@libertymutual.com or 888-451-8414