Client relationships are foundational to your agency’s success. Sending the right message at the right time can help you generate more policies per customer, gain more referrals and increase retention by deepening client relationships. But did you know you can automate most of these communications?

Join us Tuesday, Feb. 7, for a live webinar about marketing automation. You’ll learn how marketing automation can revolutionize your agency’s operations and how to put it into practice immediately. Register now!

More opportunities to learn

Check out our full line up of instructor-led webinars on lead generation, new client onboarding, increasing referrals and more.

Audience: AL, AZ, AR, CO, CT, FL, GA, IA, KS, MD, MS, MO, NE, NV, OK, RI, SC, SD, TN, TX, VT

To improve data accuracy and ensure your clients have the protection they need, we are making changes to our post-bind review process for workers compensation policies in select states.

Beginning Jan. 17, workers compensation policies will go through a review process to ensure the payroll listed on the policy is accurate. If we believe your client’s policy has incorrect payroll listed, we will send you an email with additional information and next steps.

Improving the accuracy of customer data will allow us to make our business rates more competitive, stabilize our renewal rates and help you sustain profitable growth.

We’re continuing to roll out our new portal password policy, which requires stronger passwords and annual password resets for all the user IDs you use to access our systems.

To comply with the policy, your new passwords must meet the following requirements:

• Cannot match your last 10 passwords
• Must be a minimum of 12 characters long
• Must contain at least one lowercase letter
• Must contain at least one uppercase letter
• Must contain at least one number or one of the following special characters:
  . ~ ! @ # $ % ^ ( ) = { } | : ? – _ / \ [ ]
• Must begin with a letter or number (password cannot begin with a special character)
• Cannot use the word “password”

Note: you need to reset your password for every ID you use to access the Agents’ Portal.

Update your password today

We’ll continue reaching out to agents by email over the next few months, asking them to reset the passwords they use to access the Agents’ Portal. If you do not reset your password when requested, the system will eventually reset your password automatically.

You can avoid the inconvenience of encountering a forced password reset during your workday by changing your password today. To update your password, visit the Reset Password page on the Agents’ Portal and follow the instructions for creating a new password.

Once you’ve reset your password in the Agents’ Portal, your new credentials will carry over to other Liberty Mutual portals. This includes Liberty Mutual Surety business, mid-to-large commercial business and RISKTRAC.