We are committed to providing best-in-class systems and processes to help agents provide a premier experience for your customers. We are continuing to migrate policies onto a new billing platform, which will provide a better overall billing experience.

As part of this migration, effective Feb. 1, we will no longer allow any California reinstatements due to non-pay.

Visit the Agents’ Portal to set up email notifications or refer to this Agent FAQ for more information on the billing transition.

As part of our continued efforts to provide best-in-class systems and processes to you and your Liberty Mutual^® small commercial customers, we have begun to migrate eCLIQ^® policies onto a new billing platform.

You will first notice this change on new business policies, and over the next 12 to 18 months, renewal policies will also transition from the legacy billing system.

Customers will gain access to improved online self-service through the Billing Online Self-Service Portal, which will also inform them of important account information such as policy renewals.

Once the transition is complete, you will have a unified billing experience, including service processes and commission statements. Until then, you’ll receive commission statements from both systems, and there will be two billing phone numbers for legacy policies (1-866-290-2920) and policies that have transitioned (1-844-961-0334).

Agents in California, Connecticut, Maine, New Hampshire and Vermont have likely already begun seeing changes in the billing process for some policies.

For more detailed information about what’s changing and how it will impact you and your customers, check out this FAQ.

Effective Jan. 1, California SB 1242 Amendment stipulates that once an agent places an application with an insurance carrier, if they identify or suspect fraud, the agent must report the information directly to the insurance carrier for investigation.

The agent should complete the form and submit it to CALiberty_Investigations@libertymutual.com as soon as possible. The form will require information, including agency name, agent name, customer’s information, policy number & type, claim number (if applicable), details of the concern and any relevant attachments.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

• Enter prior carrier information when quoting eCLIQ Simple new business.
• A Next Steps section has been added to the Auto Quote Summary screen to help you quickly identify additional actions needed to issue your Simple Auto quote.
• Two new General Liability Coverages available for eCLIQ Simple BOP.

Learn more about these changes and more.

The limit a client selects for a property policy should offer enough coverage to repair or replace a covered building in the event of a significant loss. If the limit is too low, a client could end up with uninsured expenses and pay out-of-pocket to return the building to its pre-loss condition. Based on the known characteristics and locations of their properties, some clients have in-force policies with limits less than the estimated replacement costs of their covered buildings. To ensure these policyholders have appropriate coverage, we are starting to correct these policies with appropriate limits at renewal.

Liberty Mutual recently introduced a refreshed umbrella product that will improve your experience, and your clients’ experience, too! Changes include:

• Updates to the base contract and optional endorsements
• New, easier to read policy forms
• Consolidation of the policy packet to reduce page count and improve policy construction

There will be no changes to the eCLIQ® quoting process and no rating impacts as a result of this refreshed product.

The refreshed Liberty Mutual Umbrella is now available in AL, AK, AR, AZ, CA, CO, CT, DE, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY.

Learn more about coverages and options on your updated umbrella product page.

Liberty Mutual Ignite, our rewards and recognition program, helps your agency earn more and reach new levels of success. The program offers cash bonuses through Instant Incentives™ as well as free and discounted programs to help you improve in key business areas such as marketing, retention and talent development.

Benefits change each year based on your Ignite level, so be sure to check out your available rewards. And remember — the higher the level, the greater the rewards.

Because Ignite rewards are designed to contribute to your agency’s overall success, many are available at the master agency level only, so sub-agency principals should work with their primary agency principal to redeem rewards.

Ignite rewards include:

• Access to our lead generation program through our partnership with Data Axle, which helps agents in all Ignite tiers keep their prospecting pipelines filled with quality leads all year long.
• A discounted subscription for the IdealTraits hiring platform to help you retain talent in a challenging job market, plus free or reduced enrollment in development programs for account managers, producers and marketers.
• For top Ignite levels, eligibility for our annual President’s Award, a five-day trip to an exclusive luxury destination.

To discover all the ways Ignite can help your agency thrive, see the full suite of programs and discounts and check out our 15-minute interactive training series about using your rewards.

Address Analyst  is a new tool you can use prior to quoting that lets you see if a specific risk is in a wildfire zone.

To use the tool, simply enter the effective date and address and you’ll get immediate results including underwriting hazards and requirements to quote. Currently, the tool is only available for properties in California.

You can find Address Analyst on the My customers tab  of the Agents’ Portal.