We conduct routine exterior surveys of business properties we insure. These surveys consist of photographing the exterior of the property only, and therefore, the insured does not need to be present. We utilize a vendor partner, Mueller Reports, to conduct the survey, and field representatives from Mueller Reports are required to wear a photo ID.

We recently improved this process so that customers will receive advance notice via postcard. The postcard will be mailed to the insured location where an inspection is scheduled to be performed. See an example of the postcard here.

Reach out to your territory manager with any questions.

Paper cuts are the worst – except when they make our lives easier and help protect the planet.

That’s why we’re working to cut paper from your daily operations, saving you time, money and office space. Here are just a handful of changes we’ve made in recent months:

• Agency copies of policies written in eCLIQ discontinued: We heard these copies head straight to your paper shredder, so we figured we’d give your shredder some much-needed rest. You can still access an online copy within a day of issuing a policy.
• Third-party memo copies of policies written in eCLIQ^® and eCLIQ^® Simple™ discontinued: Same deal. Most third parties now accept a certificate of insurance, but if you ever need an extra copy of a policy for a third party, simply access it online and email it.

Our commitment to digital

Liberty Mutual’s digital capabilities strengthen relationships by helping you meet each business customer’s unique service expectations for speed, convenience and hands-on guidance. Give your customers digital access to help create an unbeatable service experience: 24/7 peace of mind that complements the work you do every day as a trusted advisor.