Small Business Service Center

We're here to provide your clients with outstanding service.

Meeting new prospects, learning about their needs, discussing the products you can offer - it's all part of keeping your business moving forward. But it takes a lot of time and energy. Liberty Mutual can help, through our Small Business Service Center.

Take a virtual tour.

More than 93%

of policyholders are satisfied with our Small Business Service Center. We’re continually improving our operation to attain even higher levels of satisfaction.*

*713 respondents from September 2016

When you put our licensed, best-and-brightest small business professionals to work for your agency and your clients, you can count on:
Superior Service
You can rest assured knowing that our professionals are providing your clients with the same kind of fast, efficient, and courteous service they would experience from your agency. We also provide extended business hours for your clients: Monday through Friday, 8 a.m. - 9 p.m. ET, with multilingual capabilities available.
Business Made Easy
You'll maintain your relationship with your local underwriter to help evaluate new business prospects that are the right fit for your agency and Liberty Mutual.
We'll use your agency's name in all interactions with your prospects and clients.
You select the accounts you want Liberty Mutual to handle, and we give you the flexibility to maintain the personal relationships you've worked hard to establish.
Sales Support
Our professionals are trained to address the insurance needs of small businesses, and can support your efforts to turn prospects into sales.
Effective Delivery
We ensure timely and transparent communications with your clients, including certificates of insurance, ID cards, and email responses within 24 hours, prompt quotes, follow-ups, and referrals back to you if a prospect doesn't fit our appetite.

Video Series: Meet our world-class service organization

Creating a Best-in-Class Service Center
Find out how intensive training, continuous quality assurance, and closed-loop customer feedback all add up to a superior client service experience.
Supplementing Your Agency's Growth
Hear about how our small business sales capabilities, including our licensed and trained professionals, can help round out accounts and fuel your book’s growth.
Differentiating Services
Learn how our commitment to constantly improving service levels, maintaining underwriting relationships, and promoting your agency’s brand help us—and you—stay ahead of the competition.
Supporting How our Agents Do Business
See what some of our agency partners have to say about their confidence in our Small Business Service Center’s ability to service their clients.