Billing/Premium Audit

We do everything we can to make billing and premium audits as easy and efficient as possible for your clients with online, automated, and self-service capabilities, as well as excellent customer service.

Two new eCLIQ® Simple™ enhancements

We’re continuing to improve eCLIQ Simple in an effort to save you time and make your work easier. You can now access online direct bill commission statements for policies issued in eCLIQ Simple and billed through the self-service billing platform we’ll be using going forward. To access the statements, simply visit the Agents’ Portal, open the Administration tab and click Direct Bill Commissions. We also recently activated clearance functionality for auto and BOP policies quoted on the platform. That way, when you are the first to quote a given risk in eCLIQ Simple, the system will reserve the market for you. Likewise, if you try to quote a risk another agent has already quoted, the system will prompt you to contact your underwriter, preventing you from wasting your time quoting a risk already reserved for another agent.

 

We’re continuing to improve eCLIQ Simple in an effort to save you time and make your work easier. You can now access online direct bill commission statements for policies issued in eCLIQ Simple and billed through the self-service billing platform we’ll be using going forward. To access the statements, simply visit the Agents’ Portal, open…

New self-service billing platform

We recently introduced our new self-service billing capabilities for eCLIQ<sup>®</sup> SimpleTM issued policies. You’ll find many of the same billing self-service options as those available for eCLIQ policies through the Agent’s Portal. Your clients can now get the billing information they need, when they need it. They can make a one-time payment in a flash without creating an online account by using the link at the top of the consumer portal login page. The customer can create an online account to make updates to their personal preferences like financial data or email information, in real time, by clicking on the Settings tab on the account screen. The customer can easily view billing notices by clicking on the Notices tab.

 

For full details on our new agent and policyholder self-service capabilities, check out this quick guide. Stay tuned for exciting new enhancements coming soon for eCLIQ Simple billing accounts, including more payment plan options.

We recently introduced our new self-service billing capabilities for eCLIQ<sup>®</sup> SimpleTM issued policies. You’ll find many of the same billing self-service options as those available for eCLIQ policies through the Agent’s Portal. Your clients can now get the billing information they need, when they need it. They can make a one-time payment in a flash…

Extended to June 15: Billing leniency

We at Liberty Mutual and Safeco Insurance are here for you and your customers. Effective March 23, 2020 we introduced a countrywide 60-day billing leniency policy for Safeco and Liberty Mutual small commercial customers, which has now been extended through June 15. This means that from March 23 through June 15, 2020, we are holding all non-pay cancellations.

 

Head over to Helping You Succeed for more information on billing, and please continue to check our COVID-19 resource page for updates.

We at Liberty Mutual and Safeco Insurance are here for you and your customers. Effective March 23, 2020 we introduced a countrywide 60-day billing leniency policy for Safeco and Liberty Mutual small commercial customers, which has now been extended through June 15. This means that from March 23 through June 15, 2020, we are holding…

Pay-as-you-go billing is more important than ever

Your Way Pay, our convenient pay-as-you-go billing option for workers compensation policies issued in eCLIQ<sup>®</sup>, can be particularly helpful to small businesses in times of uncertainty. Real-time premium calculations based on actual payroll can help free up your clients’ cash flow when they need it most – and reduces the likelihood they’ll be paying more than needed through the year. With no down payment, no installment fees and a lower risk of an audit adjustment at the end of a policy term, Your Way Pay is always a great option.

 

Help clients get through these difficult times. Be sure to recommend adding Your Way Pay whenever you write or renew a workers compensation policy. Review the resources we’ve created to help you explain and recommend Your Way Pay to clients.

 

Your Way Pay is powered by SmartPay. You may only add Your Way Pay to new business or at policy renewal. Your Way Pay is not available in HI, OH, ND, WA and WY.

Your Way Pay, our convenient pay-as-you-go billing option for workers compensation policies issued in eCLIQ<sup>®</sup>, can be particularly helpful to small businesses in times of uncertainty. Real-time premium calculations based on actual payroll can help free up your clients’ cash flow when they need it most – and reduces the likelihood they’ll be paying more…

Billing self-service on the Agents’ Portal

Liberty Mutual Insurance’s Agents Portal is a great resource for all your billing self-service needs. In this less than five-minute video we will highlight a few resources that will reduce your need to make that call and cover the benefits of automatic payments for you and your insured.​​ Watch the video to learn more.

Liberty Mutual Insurance’s Agents Portal is a great resource for all your billing self-service needs. In this less than five-minute video we will highlight a few resources that will reduce your need to make that call and cover the benefits of automatic payments for you and your insured.​​ Watch the video to learn more.

Premium Audit eReport… an easy, time-saving win!

Liberty Mutual Insurance’s online eReport* tool is the answer to the time-consuming premium audit reporting process. It provides step-by-step instructions to guide users through the submission process, and uses pre-filled fields to reduce entry time and improve accuracy. It’s secure, easy to use, and a time- and money-saver! Learn more about eReport.​

*Available for all policies issued in eCLIQ® and eCLIQ® Simple™.​

Liberty Mutual Insurance’s online eReport* tool is the answer to the time-consuming premium audit reporting process. It provides step-by-step instructions to guide users through the submission process, and uses pre-filled fields to reduce entry time and improve accuracy. It’s secure, easy to use, and a time- and money-saver! Learn more about eReport.​ *Available for all…

Five Easy Steps to Your Way Pay™ Success.

We know small business owners like the convenience and benefits of Your Way Pay™, our pay-as-you-go billing option for workers compensation policies issued in eCLIQ®.

Use these new resources to successfully sign-up and sell your clients on Your Way Pay:​

Then, share these resources with your clients.​

We know small business owners like the convenience and benefits of Your Way Pay™, our pay-as-you-go billing option for workers compensation policies issued in eCLIQ®. Use these new resources to successfully sign-up and sell your clients on Your Way Pay:​ Agent Quick Start Guide (explains the process in 5 easy steps) Agent Talking Points (how…

Pay-As-You-Go Billing is Here!

Now you can help your policyholders take control of their cash with Your Way Pay*, Liberty Mutual’s convenient pay-as-you-go billing option for workers compensation policies issued in eCLIQ®. Policyholder benefits include improved cash flow, no down payment, and reduction in audit exposure due to immediate premium calculations. Show your clients how quick and easy it is to participate.

*Your Way Pay is not available in HI or the monopolistic states of OH, ND, WA, WY.

Now you can help your policyholders take control of their cash with Your Way Pay*, Liberty Mutual’s convenient pay-as-you-go billing option for workers compensation policies issued in eCLIQ®. Policyholder benefits include improved cash flow, no down payment, and reduction in audit exposure due to immediate premium calculations. Show your clients how quick and easy it…

New pay-as-you-go billing option

You asked for it and we’re delivering! Following a successful pilot in our Northeast and Northwest regions, Your Way Pay™, Liberty Mutual’s pay-as-you-go billing option for workers compensation clients, will launch countrywide in early 2019. Watch your inbox for the launch date and more information.

You asked for it and we’re delivering! Following a successful pilot in our Northeast and Northwest regions, Your Way Pay™, Liberty Mutual’s pay-as-you-go billing option for workers compensation clients, will launch countrywide in early 2019. Watch your inbox for the launch date and more information.

Help clients prepare for WC audits

As of November 10, the audit noncompliance charge (ANC) for workers compensation (WC) policies is applicable in all states excluding AK, IN, MA, NY, and TX (states that have not approved ANC) and ND, OH, WA, and WY (monopolistic states).  Learn how you can help your clients avoid this charge for noncompliance and prevent higher WC premiums.

As of November 10, the audit noncompliance charge (ANC) for workers compensation (WC) policies is applicable in all states excluding AK, IN, MA, NY, and TX (states that have not approved ANC) and ND, OH, WA, and WY (monopolistic states).  Learn how you can help your clients avoid this charge for noncompliance and prevent higher…

Help Clients Prepare for WC Audits

As of February 10, the audit noncompliance charge (ANC) for workers compensation (WC) policies written in eCLIQ® is applicable in all states excluding AK, IN, MA, NY, and TX (states that have not approved ANC) and ND, OH, WA, and WY (monopolistic states).  Learn how you can help your clients avoid this charge for noncompliance and prevent higher WC premiums.

As of February 10, the audit noncompliance charge (ANC) for workers compensation (WC) policies written in eCLIQ® is applicable in all states excluding AK, IN, MA, NY, and TX (states that have not approved ANC) and ND, OH, WA, and WY (monopolistic states).  Learn how you can help your clients avoid this charge for noncompliance…

Connect with Local Audit Contacts

A new Premium Audit reference document is now available to help you better understand the responsibilities of our premium audit department. Also featured are contact details to help you connect with the person who can best support your needs at each stage of the audit process.

A new Premium Audit reference document is now available to help you better understand the responsibilities of our premium audit department. Also featured are contact details to help you connect with the person who can best support your needs at each stage of the audit process.