Claims

When claims happen, we know you want partners who are knowledgeable and responsive. Our claims team is focused on getting your clients back up and running after a loss, protecting their operations, and returning their injured workers back to work as soon as medically appropriate.

New small commercial claims phone number.

In January 2019, we introduced a new small commercial claims number to better serve you and your clients. Call us any time 24/7 to report a claim at 844-3-CLAIMS (1-844-325-2467). Please update our number in your agency and share with your clients today.

In January 2019, we introduced a new small commercial claims number to better serve you and your clients. Call us any time 24/7 to report a claim at 844-3-CLAIMS (1-844-325-2467). Please update our number in your agency and share with your clients today.

Delivering peace of mind to policyholders

In the aftermath of California’s deadliest wildfire, Liberty Mutual/Safeco and independent agents came together to bring relief and deliver peace of mind to our mutual customers. See how independent agents opened their doors to our claims teams and partnered with us to start helping the Paradise, CA community rebuild their homes, businesses and lives.

Share this story to help spread the word about how Liberty Mutual/Safeco and independent agents team up to take care of our mutual customers when they need it most. Visit SocialShare to easily post the video on your social media channels.

In the aftermath of California’s deadliest wildfire, Liberty Mutual/Safeco and independent agents came together to bring relief and deliver peace of mind to our mutual customers. See how independent agents opened their doors to our claims teams and partnered with us to start helping the Paradise, CA community rebuild their homes, businesses and lives. Share…

Thank you, independent agents.

As California’s deadliest wildfire ravaged the small town of Paradise, independent agents were there to support their clients and community, even though they themselves were impacted both personally and professionally. Thank you, independent agents, for your heartfelt response and delivering peace of mind to our mutual customers when they need it most.

Share these stories of agents in Northern California to help spread the word about the value of independent agents everywhere. Visit SocialShare to easily post the video on your social media channels.

As California’s deadliest wildfire ravaged the small town of Paradise, independent agents were there to support their clients and community, even though they themselves were impacted both personally and professionally. Thank you, independent agents, for your heartfelt response and delivering peace of mind to our mutual customers when they need it most. Share these stories…

Managing Opioid Use in WC Claims

As many as 1 in 4 patients who are receiving long-term opioid therapy in a primary care setting struggle with opioid addiction according to the CDC. Liberty Mutual is working with employers to better manage opioid challenges in workers compensation claims to help create better outcomes for injured workers. Find out how.

As many as 1 in 4 patients who are receiving long-term opioid therapy in a primary care setting struggle with opioid addiction according to the CDC. Liberty Mutual is working with employers to better manage opioid challenges in workers compensation claims to help create better outcomes for injured workers. Find out how.

Responding to Disaster Together

2017 was a record year for weather related losses. Three events resulted in more than $100 billion in damages.  Watch how Liberty Mutual employees and independent agents worked together to help businesses recover.

2017 was a record year for weather related losses. Three events resulted in more than $100 billion in damages.  Watch how Liberty Mutual employees and independent agents worked together to help businesses recover.

Faster, Easier Claim Reporting

Agents and brokers around the country are saying “This reporting system is fabulous!”, “very user friendly” and “LOVE THIS!” They are all talking about our online claim reporting tool launched earlier this year on Agents’ Portal. Find out how you can report claims faster, gain instant access to a claim number, and avoid duplicate entry in your agency management system.

Agents and brokers around the country are saying “This reporting system is fabulous!”, “very user friendly” and “LOVE THIS!” They are all talking about our online claim reporting tool launched earlier this year on Agents’ Portal. Find out how you can report claims faster, gain instant access to a claim number, and avoid duplicate entry in your…

Managing Claims Fraud

Insurance fraud costs businesses billions every year so it’s easy to see why protecting a business from fraudulent claims matters. Fraud can create risk, damage reputations and hurt the bottom line. Demonstrate your expertise, and help your customers identify fraudulent behavior, manage fraudulent claims and reduce exposure.  This sell sheet can get the conversation started.

Insurance fraud costs businesses billions every year so it’s easy to see why protecting a business from fraudulent claims matters. Fraud can create risk, damage reputations and hurt the bottom line. Demonstrate your expertise, and help your customers identify fraudulent behavior, manage fraudulent claims and reduce exposure.  This sell sheet can get the conversation started.

Drive Faster Processing for Auto Claims

When you partner with Liberty Mutual Insurance, your automobile clients have access to new valuable tools that help save time, minimize hassle and get vehicles back in gear faster. Learn more about what’s driving the increase in auto claims frequency as well as the resources you can share with clients to help minimize daily disruptions, should a claim occur.

When you partner with Liberty Mutual Insurance, your automobile clients have access to new valuable tools that help save time, minimize hassle and get vehicles back in gear faster. Learn more about what’s driving the increase in auto claims frequency as well as the resources you can share with clients to help minimize daily disruptions,…

Manage Emerging Risks

Currently, 28 states and the District of Columbia have legalized medical marijuana (MMJ) to treat chronic pain. But because regulation of MMJ has been at the discretion of individual states, there are now 28 sets of legislation and regulations for business owners to understand and manage. Help your clients navigate the risks and create healthy, safe workplaces by sharing these infographics.

Currently, 28 states and the District of Columbia have legalized medical marijuana (MMJ) to treat chronic pain. But because regulation of MMJ has been at the discretion of individual states, there are now 28 sets of legislation and regulations for business owners to understand and manage. Help your clients navigate the risks and create healthy,…

Get Help to Customers Faster

A new feature on the Agent’s Portal allows you to quickly and securely submit commercial auto, general liability, and property claims for customers with eCLIQ ® and CLIQ policies. You’ll spend less time on the phone and get instant access to a claim number so you can help your clients get on the road to recovery faster.

A new feature on the Agent’s Portal allows you to quickly and securely submit commercial auto, general liability, and property claims for customers with eCLIQ ® and CLIQ policies. You’ll spend less time on the phone and get instant access to a claim number so you can help your clients get on the road to…

New WC Resource to Share with Clients

As many as 1 in 4 patients receiving long-term opioid therapy in a primary care setting struggle with opioid addiction. You can help your clients better manage the challenges associated with opioid use in the workplace by sharing this interactive infographic. A proactive approach can help achieve the best possible claims outcome and save money for your clients.

As many as 1 in 4 patients receiving long-term opioid therapy in a primary care setting struggle with opioid addiction. You can help your clients better manage the challenges associated with opioid use in the workplace by sharing this interactive infographic. A proactive approach can help achieve the best possible claims outcome and save money…

Agent Claims Satisfaction on the Rise

We’re always investing in our claims resources and innovations and your feedback tells us it’s making a difference. Learn more about our claims teams, resources, and commitment to delivering superior claims experiences for you and your clients.

We’re always investing in our claims resources and innovations and your feedback tells us it’s making a difference. Learn more about our claims teams, resources, and commitment to delivering superior claims experiences for you and your clients.