Claims

Agents and brokers around the country are saying “This reporting system is fabulous!”, “very user friendly” and “LOVE THIS!” They are all talking about our online claim reporting tool launched earlier this year on Agents’ Portal. Find out how you can report claims faster, gain instant access to a claim number, and avoid duplicate entry in your agency management system.

Insurance fraud costs businesses billions every year so it’s easy to see why protecting a business from fraudulent claims matters. Fraud can create risk, damage reputations and hurt the bottom line. Demonstrate your expertise, and help your customers identify fraudulent behavior, manage fraudulent claims and reduce exposure.  This sell sheet can get the conversation started.

When you partner with Liberty Mutual Insurance, your automobile clients have access to new valuable tools that help save time, minimize hassle and get vehicles back in gear faster. Learn more about what’s driving the increase in auto claims frequency as well as the resources you can share with clients to help minimize daily disruptions, should a claim occur.

Currently, 28 states and the District of Columbia have legalized medical marijuana (MMJ) to treat chronic pain. But because regulation of MMJ has been at the discretion of individual states, there are now 28 sets of legislation and regulations for business owners to understand and manage. Help your clients navigate the risks and create healthy, safe workplaces by sharing these infographics.

• Managing emerging risks: medical marijuana
• Marijuana and the workplace: 2017

A new feature on the Agent’s Portal allows you to quickly and securely submit commercial auto, general liability, and property claims for customers with eCLIQ ® and CLIQ policies. You’ll spend less time on the phone and get instant access to a claim number so you can help your clients get on the road to recovery faster.

As many as 1 in 4 patients receiving long-term opioid therapy in a primary care setting struggle with opioid addiction. You can help your clients better manage the challenges associated with opioid use in the workplace by sharing this interactive infographic. A proactive approach can help achieve the best possible claims outcome and save money for your clients.

We’re always investing in our claims resources and innovations and your feedback tells us it’s making a difference. Learn more about our claims teams, resources, and commitment to delivering superior claims experiences for you and your clients.

Nurse Case Managers provide value by helping injured workers return to work sooner – ultimately reducing costs. Learn what controls can be put in place to keep costs from rising and which cases are the best candidates for nurse case management with this webinar from Risk & Insurance.

Although claims may not happen often, when they do it is important for your clients to protect their employees and operations and get back up and running as soon as possible. That’s why our claims teams are led by these guiding principles:

• We do what’s right
• We provide solutions
• We’re there when we’re needed
• We make things easy

Watch these videos to learn how we partner with you and your clients to deliver a superior claims experience and achieve better outcomes.

Liberty Mutual’s property adjusters are now performing more efficiently than ever before with a little help from infrared cameras. How does this help you and your clients?

Infrared cameras detect variations in surface temperature as a result of damages that are often not visible to the naked eye such as faulty wiring or water damage. This innovative tool will allow for:

• Ease and efficiency in the claims adjustment process by being able to assess all damage on the first inspection.
• More accurate estimates with fewer disputes.
• Accurate and quick assessments lead to faster restoration times.
• Better overall customer experience.

Watch this video to learn more.

Online claim notes help you support policyholders. When your customer calls you with questions about claims, you can use the claim inquiry on the Agents’ Portal and find real-time claims adjuster notes. For auto, general liability, and workers compensation customers, any claims notes entered after February 13, 2016, will be available to you. Now, you can provide updates on claims status instantly. This enhancement in the Agents’ Portal is for policies written in eCLIQ. There is no change to middle market and national insurance claim notes access, available through RISKTRAC. Get started.