Online Resources

On Sept. 14, the classic Start page on the agent portal is going away and you’ll be redirected to the new Start page. Introduced in Aug. 2022, the new Start page offers a clean look and feel, enhanced personalization and easy access to simplified navigation on the left side and top of your screen that moves with you throughout the site.

Plus, we recently improved the top navigation with consolidated categories:

• The Products and Industries tabs are now combined, so you can access informational content about our appetite and products all in one place.
• The Sell and Grow and Rewards tabs are now combined into Programs and rewards, so you can easily find informational content about growth and recognition programs as well as your personalized discounts and rewards.

Check it out!

These changes have been delayed due to a technical difficulty. We’ll update you on Newsbrief when we have a new launch date.

On Feb. 22, we’re making the first of many planned enhancements to the to the MyBusinessOnline Customer Portal to provide a better experience to your customers. For customers new to the portal, we’ve streamlined the registration process, while those who already manage their policies online will notice a refreshed look and feel.

MyBusinessOnline Customer Portal still allows customers to:

• Create simple certificates of insurance.
• Make payments online or schedule future payments.
• Enroll in paperless billing and/or automatic payments.
• View account status, balance and payment history.
• Enable email notifications when billing activity occurs.

Customers want and expect digital capabilities, so we encourage you to remind them that the MyBusinessOnline Customer Portal offers access to their account information 24 hours a day from any desktop, tablet or mobile phone.

Liberty Mutual Ignite, our rewards and recognition program, helps your agency earn more and reach new levels of success. The program offers cash bonuses through Instant Incentives™ as well as free and discounted programs to help you improve in key business areas such as marketing, retention and talent development.

Benefits change each year based on your Ignite level, so be sure to check out your available rewards. And remember — the higher the level, the greater the rewards.

Because Ignite rewards are designed to contribute to your agency’s overall success, many are available at the master agency level only, so sub-agency principals should work with their primary agency principal to redeem rewards.

Ignite rewards include:

• Access to our lead generation program through our partnership with Data Axle, which helps agents in all Ignite tiers keep their prospecting pipelines filled with quality leads all year long.
• A discounted subscription for the IdealTraits hiring platform to help you retain talent in a challenging job market, plus free or reduced enrollment in development programs for account managers, producers and marketers.
• For top Ignite levels, eligibility for our annual President’s Award, a five-day trip to an exclusive luxury destination.

To discover all the ways Ignite can help your agency thrive, see the full suite of programs and discounts and check out our 15-minute interactive training series about using your rewards.

We hope you’ve had a chance to explore the new Liberty Mutual^® Start page on the Agents’ Portal! With a clean look and feel, simple navigation, personalized content and a transformed search experience, doing business is easier than ever.

Beginning Dec. 7, when you visit the Agents’ Portal, you’ll land on the new Start page. If you still need some help finding your way around, a helpful video will be there to show you the highlights.

For a limited time, you’ll have the ability to return to the classic Start page. However, we encourage you to stick around and enjoy the new experience. We think you’ll love it as much as we do!

Address Analyst  is a new tool you can use prior to quoting that lets you see if a specific risk is in a wildfire zone.

To use the tool, simply enter the effective date and address and you’ll get immediate results including underwriting hazards and requirements to quote. Currently, the tool is only available for properties in California.

You can find Address Analyst on the My customers tab  of the Agents’ Portal.

On LinkedIn, we’re building a vibrant community called RISE: Empowering Women in Insurance that helps independent agents further their businesses and careers, all while coming together, connecting and sharing experiences.

Please join us in the LinkedIn group as our community spotlights all the CSR rock stars that work in agencies across the country and the hard work they do. We want CSRs to feel supported and appreciated. And you can help!

Between now and Dec. 16, invite your CSRs to join the group as well. All you have to do is send them the link! Then, make a group post that shows your appreciation toward a CSR; you can highlight major accomplishments, explain how their contributions benefit your agency or tell us something about what makes them special.

On Dec. 19, we’ll randomly select 10 CSRs who have joined the group to win a $50 Amazon gift card.

*No purchase necessary. Ends Dec. 16. View official sweepstakes rules here.

Your clients now have the ability to generate their own certificates of insurance — or proof of insurance – for both property and liability from their online accounts. This unique digital capability means faster processing times for your clients and fewer administrative tasks for you.

To ensure customers with eligible policies are aware of this exciting and convenient new capability, we’ll be sending them an email to promote it and provide step-by-step guidance on how to generate their certificate. Some customers will receive this email as early as Nov. 2, while others will receive it in Dec. You can view a copy of the email here.

Consumer demand for digital capabilities is at an all-time high, and your clients want tools that make doing business easier and faster. This is just one way we’re delivering on that, and we look forward to sharing additional capabilities as they’re introduced.

We recently expanded our self-serve certificate of insurance capabilities for clients to include certificates of property (COP). This means your clients can instantly generate certificates of insurance – or proof of insurance – for both property and liability from their online account instead of having to reach out to their agent or call the Small Business Service Center. This unique digital capability will result in faster processing times for your clients and fewer administrative tasks for you.

Eligibility

This functionality is available for clients who have policies with liability or property coverage.

How it works

Clients see a banner message on their online account promoting the feature, and they see a Certificate of Insurance tab in their interface. They can navigate to that tab to generate a certificate or view certificates that have already been generated.

To create a certificate, those with eligible policies can simply click Create Certificate, select the policy and then they have the option to enter the certificate holder information. The certificate will then open in a new tab or window – it’s that easy!

Clients with policies that are not yet eligible will also see the banner message and the new tab, but they will not see an option to Create Certificate.

Consumer demand for digital capabilities is at an all-time high, and your clients want tools that make doing business easier and faster. This is just one way we’re delivering on that, and we look forward to sharing additional capabilities as they’re introduced.

Out with the old, in with the new! We just launched a brand-new Start page on the Liberty Mutual^® Agents’ Portal that makes it even easier to do business with us.

The new Start page builds on the success of the new product, industry, rewards and sell & grow pages. It offers a clean look and feel, simple navigation and personalized promotions and product information just for you. A menu on the left side of the screen shows the most popular agent destinations and a transformed search experience displays results you can filter, so you get where you need to go even faster.

In the weeks ahead, expect to see continued improvements to the new page while it’s still in beta. You’ll be able to move back and forth between the classic Start page and the new Start page, and you’ll notice a helpful video on the new page to show you around.

So what are you waiting for? Go check it out!

Based on your feedback and requests, we’ve created two new tabs — Customers and My agency — to make doing business with us even easier. Following a beta launch that began on February 8, these changes will become permanent on March 18. This is the latest upgrade to the Agents’ Portal, following improvements made in recent months to the Industries and Product pages and the Sell and grow section.

If you haven’t explored the new navigation yet, please do so. For a quick illustration of these changes, check out this slideshow. Then, visit the pages for a deeper look.

We will continue to update you about other Agents’ Portal improvements coming in 2022 once they are ready.

The damage caused by Hurricane Ida is a timely reminder of how devastating hurricane season can be. We’ve brought together two actions you can take to help your clients stay informed, mitigate risk and prepare to weather the storm this hurricane season.

1. Encourage clients to create an action plan: Our downloadable Hurricane Action Plan provides business owners with checklists, specific actions to take before and after a hurricane as well as recovery steps.

2. Leverage SocialShare: Use your social media channels to share helpful content with your clients. Simply visit SocialShare, search for “hurricane” and share the posts through your own social media channels.

Supporting you and your clients during this hurricane season is among our top priorities. Should a catastrophe affect your area, refer to the Catastrophe Resources page for claims reporting information, tips to share with clients and more.

Beginning Sept. 15, your clients will be able to instantly generate a certificate of insurance (COI) from their online account instead of having to reach out to their agent or call the Small Business Service Center. This unique digital capability will result in faster processing times for your clients and fewer administrative tasks for you.

Eligibility
Initially, this functionality will be available for your clients who have business owner’s policies (BOPs) in eCLIQ^® and eCLIQ^® Simple™ and monoline general liability policies. However, we will be rolling out the functionality for additional lines of business in the coming months.

How it works
On Sept. 15, your clients will see a banner message on their online account promoting the feature, and they will see a Certificate of Insurance tab in their interface. They can navigate to that tab to generate a certificate or see certificates that have already been generated.

To create a certificate, your clients with eligible policies can simply click Create Certificate, select the policy and then they have the option to enter the certificate holder information. The certificate will then open in a new tab or window – it’s that easy!

Your clients with policies that are not yet eligible will also see the banner message and the new tab, but they will not see an option to Create Certificate.

Consumer demand for digital capabilities is at an all-time high, and your clients want tools that make doing business easier and faster. This is just one way we’re delivering on that, and we look forward to sharing additional capabilities as they’re introduced.