Online Resources

Beginning Sept. 15, your clients will be able to instantly generate a certificate of insurance (COI) from their online account instead of having to reach out to their agent or call the Small Business Service Center. This unique digital capability will result in faster processing times for your clients and fewer administrative tasks for you.

Eligibility
Initially, this functionality will be available for your clients who have business owner’s policies (BOPs) in eCLIQ^® and eCLIQ^® Simple™ and monoline general liability policies. However, we will be rolling out the functionality for additional lines of business in the coming months.

How it works
On Sept. 15, your clients will see a banner message on their online account promoting the feature, and they will see a Certificate of Insurance tab in their interface. They can navigate to that tab to generate a certificate or see certificates that have already been generated.

To create a certificate, your clients with eligible policies can simply click Create Certificate, select the policy and then they have the option to enter the certificate holder information. The certificate will then open in a new tab or window – it’s that easy!

Your clients with policies that are not yet eligible will also see the banner message and the new tab, but they will not see an option to Create Certificate.

Consumer demand for digital capabilities is at an all-time high, and your clients want tools that make doing business easier and faster. This is just one way we’re delivering on that, and we look forward to sharing additional capabilities as they’re introduced.

You can connect with other agents in your area and catch the latest local Liberty Mutual events and opportunities all in one place! Joining a regional Liberty Mutual agent group on LinkedIn is the quickest way to stay in the loop.

But networking pays off even more than you think! When you request to join your regional group, you’ll be entered for the chance to win one of three $25 Amazon gift cards. Existing members will automatically be entered into the drawing. The sweepstakes runs from August 3 to August 31 and we’ll email winners by September 10.

Find your state in the list below:

Northeast (CT, MA, ME, NH, NJ, NY, RI, VT)

Request to join

Midwest (IA, IL, IN, MI, MN, ND, NE, SD, WI)

Request to join

Central (AR, KS, LA, MO, OK, TX)

Request to join

Southeast (AL, FL, GA, MS, NC, SC, TN)

Request to join

Northwest (AK, ID, MT, OR, WA)

Request to join

Mid-Atlantic (DC, KY, MD, OH, PA, VA, WV)

This group will be live in January 2022!

Mountain (AZ, CO, NM, NV, UT, WY)

This group will be live in January 2022!

Pacific (CA) Launching later in 2021

Sweepstakes rules apply.

You can connect with other agents in your area and catch the latest local Liberty Mutual events and opportunities all in one place! Joining a regional Liberty Mutual agent group on LinkedIn is the quickest way to stay in the loop.

But networking pays off even more than you think! When you request to join your regional group, you’ll be entered for the chance to win one of three $25 Amazon gift cards. Existing members will automatically be entered into the drawing. The sweepstakes runs from August 3 to August 31 and we’ll email winners by September 10.

Find your state in the list below:

Northeast (CT, MA, ME, NH, NJ, NY, RI, VT)

Request to join.

Midwest (IA, IL, IN, MI, MN, ND, NE, SD, WI)

Request to join.

Central (AR, KS, LA, MO, OK, TX)

Request to join.

Southeast (AL, FL, GA, MS, NC, SC, TN)

Request to join.

Northwest (AK, ID, MT, OR, WA)

Request to join.

Mid-Atlantic (DC, KY, MD, OH, PA, VA, WV)

This group will be live in January 2022!

Mountain (AZ, CO, NM, NV, UT, WY)

This group will be live in January 2022!

Pacific (CA)

Launching later in 2021

Sweepstakes rules apply.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

• Download agency commission data – You can now download your commission statement data for policies issued in eCLIQ Simple and billed in the new billing platform.
• Support for short term policies – You can now edit the expiration date on new business transactions to your specific short term policy needs.
• Ability to add or remove optional forms – When new business transactions and endorsements occur, various forms are added into eCLIQ Simple by default. You can now remove or add the optional forms within eCLIQ Simple.
• Redesigned commission statements – Commission statements now display a current month summary, a link to view policy prefix and transaction code details on the Agents’ Portal, and a detachable payment slip for outstanding balances.

Learn more about these recent changes to eCLIQ Simple.

A few weeks ago, we rolled out new industry pages on the Agents’ Portal – and a few months before that, new product pages. With a fresh design and valuable product information and resources, these portal additions should significantly enhance your digital experience and make it easier for you to do business with us. Take the new industry and product pages out for a spin today!

Doing business with us is even easier with eCLIQ Simple. Check out this recent change:

• See loan/lease gap coverage option – Loan/lease gap now displays as a coverage option, even when additional interest or comprehensive coverage are not present on the quote.
• Reminder: Auto ID cards are available within the output delivery search in the Agents’ Portal.

Learn more about this recent eCLIQ Simple change and how to access ID cards for auto.

Did you know that many service and supplier contractors like landscapers, security services and building material suppliers may require a service or supply bond to bid on a contract? View our short video to learn about service and supply bonds, what they do and how to help your clients obtain one.

For more information, contact the Liberty Mutual Surety National Bond Center at bonds@libertymutual.com.

Amid the pandemic, we’re all in uncharted waters and having to adjust our business practices in response. Some of your inland marine clients may slowly be beginning to return to business operations, while others are still fully closed. Social media is a great way to keep in touch with them and offer support and guidance.

Share these videos with clients to help them navigate these uncertain times and resume business operations safely when the time comes: construction site safety and eight areas for restoring business operations.

In the face of uncertain times or when a disaster touches down, we all could use help to keep business moving as smoothly as possible and continue to meet our clients’ needs.

That’s why Liberty Mutual’s expert digital and relationship marketing team got together for a virtual meet-up to chat, share ideas and tips on how you can more effectively communicate with and serve your clients when things are not business as usual. Join us!

Using our most up-to-date Small Business Detailed Appetite Guide could save time and help you achieve higher hit ratios by giving you quick and easy access to the classes you want to write. You can search by either the GL class code/description or the four-digit SIC code, review desirability for all lines of business in a single view and note any state exceptions. Remember that the guide now also includes farm classes.

Check it out – and let’s write some profitable business together.

Liberty Mutual Insurance’s Agents Portal is a great resource for all your billing self-service needs. In this less than five-minute video we will highlight a few resources that will reduce your need to make that call and cover the benefits of automatic payments for you and your insured.​​ Watch the video to learn more.

You asked for a simpler way to quote BOP. Have you tried quoting a BOP in eCLIQ^® Simple™? It’s the fastest way to quote a business owners policy for small contractor and service businesses, like owner-operated landscapers, painters, and janitors. You can issue a policy in just a few minutes with 70 percent fewer screens, 90 percent fewer questions, and no underwriter referrals to slow you down. Get your clients the protection they need quickly and easily. Find the latest details on eligibility, classes, and coverages available in your state.¹ Watch this short video to see how fast and easy a BOP in eCLIQ Simple can be!

¹ BOP in eCLIQ Simple is currently available in AL, AR, AZ, CO, CT, DC, DE, GA, IA, ID, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI, WY.