Training/Resources

Enhance your product knowledge and skill set with our professional development training programs and helpful resources.

CA: How we’re complying with the California Privacy Rights Act

Effective Jan. 1, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) require companies doing business in California, including Liberty Mutual, to provide increased control to California residents about their personal information. Both laws apply to all personal information – anything that directly or indirectly identifies a person.​

 

California residents have the right to:

  • Request a copy of their personal data or information we have collected (this right is referred to as a Subject Access Request or a Request to Know).
  • Request deletion of their personal information (subject to many exceptions).
  • Request that we correct personal information.
  • Opt out of the sale of personal information (i.e., sharing of their data).

To exercise the right to know, delete or to correct information, California residents can fill out this form to make a request.

 

We’ve also introduced a privacy preference center so California customers can exercise their opt-out rights. This online form captures the new choices customers have to control our use of their information.

 

California residents have the right to request that Liberty Mutual limit the use and disclosure of their sensitive information to that which is necessary to perform the services reasonably expected by an average customer who requests these services, with some identified exceptions.

 

California residents may also opt out of sharing personal data for cross-context behavioral advertising.  If someone opts out, this means, for example, that after they visit libertymutual.com they will not see a targeted, personalized ad on a different website or social media platform.

 

Resources for you

If a customer asks about getting a copy of their data, deleting their data or both, direct them to the online form to submit a request.

 

If a customer asks about opting out of using their sensitive information or sharing of their data you should provide them with the link to the new preference center. There are instructions on this form that will guide the individual through the process.

 

You can also direct your customers to the privacy team at privacy@libertymutual.com. Customers can also call the presidential services team at 800-344-0197 or write to the privacy team and mail their request to:

 

Liberty Mutual Insurance Company
175 Berkeley St., 6th Floor
Boston, MA 02116

 

Keep in mind that customers don’t have to mention CCPA, CPRA or any official term. Your customers may ask for a copy of their personal information collected, they may mention their right to have their information deleted or erased from Liberty Mutual’s databases or systems, or they may ask about how to learn more about how their privacy is protected.

 

In any of these or similar situations, please refer them to the resources above. And consider bookmarking lmi.co/caprivacynotices for easy access to all forms and privacy notices in one place.

Effective Jan. 1, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) require companies doing business in California, including Liberty Mutual, to provide increased control to California residents about their personal information. Both laws apply to all personal information – anything that directly or indirectly identifies a person.​   California residents have…

Boost your agency’s success with marketing automation

Client relationships are foundational to your agency’s success. Sending the right message at the right time can help you generate more policies per customer, gain more referrals and increase retention by deepening client relationships. But did you know you can automate most of these communications?

 

Join us Tuesday, Feb. 7, for a live webinar about marketing automation. You’ll learn how marketing automation can revolutionize your agency’s operations and how to put it into practice immediately. Register now!

 

More opportunities to learn

Check out our full line up of instructor-led webinars on lead generation, new client onboarding, increasing referrals and more.

Client relationships are foundational to your agency’s success. Sending the right message at the right time can help you generate more policies per customer, gain more referrals and increase retention by deepening client relationships. But did you know you can automate most of these communications?   Join us Tuesday, Feb. 7, for a live webinar…

New post-bind review process for workers compensation policies

Audience: AL, AZ, AR, CO, CT, FL, GA, IA, KS, MD, MS, MO, NE, NV, OK, RI, SC, SD, TN, TX, VT

To improve data accuracy and ensure your clients have the protection they need, we are making changes to our post-bind review process for workers compensation policies in select states.

 

Beginning Jan. 17, workers compensation policies will go through a review process to ensure the payroll listed on the policy is accurate. If we believe your client’s policy has incorrect payroll listed, we will send you an email with additional information and next steps.

 

Improving the accuracy of customer data will allow us to make our business rates more competitive, stabilize our renewal rates and help you sustain profitable growth.

Audience: AL, AZ, AR, CO, CT, FL, GA, IA, KS, MD, MS, MO, NE, NV, OK, RI, SC, SD, TN, TX, VT To improve data accuracy and ensure your clients have the protection they need, we are making changes to our post-bind review process for workers compensation policies in select states.   Beginning Jan. 17,…

Save your seat: Account Manager Development Program

To align with current agency roles, the CSR Development Program has be renamed Account Manager Development Program. Newer account managers who enroll in this comprehensive insurance training program will sharpen their service and sales skills and learn the techniques they need to succeed in small commercial insurance. Seats are available now for 2023 sessions for the Account Manager Development Program.

 

Get the details and sign up today.

To align with current agency roles, the CSR Development Program has be renamed Account Manager Development Program. Newer account managers who enroll in this comprehensive insurance training program will sharpen their service and sales skills and learn the techniques they need to succeed in small commercial insurance. Seats are available now for 2023 sessions for…

The threat is impossible to ignore. Are your clients protected?

October is Cybersecurity Awareness Month, and the perfect time to revisit conversations around cyber risk with your clients.

 

Cyber risk and small businesses
The data on rising cyberattacks on small businesses has become impossible to ignore. According to digital security solutions provider Barracuda Networks , an average employee of a small business will receive 350% more social engineering attacks than an employee of a larger enterprise.

 

And for small businesses, which often lack the resources to prevent cyberattacks, the repercussions can be very serious – with 60% of small businesses that experience a cyberattack closing within six months.

 

It’s crucial that you discuss cyber risk with your clients and help ensure they’re protected from this escalating threat.

 

Actions you can take today
Join us for a 4-part series covering all things cyber! Beginning Oct. 5, you’ll get access to a new course each week that answers common questions about our comprehensive cyber solutions and how to talk to clients about these critical risks.

October is Cybersecurity Awareness Month, and the perfect time to revisit conversations around cyber risk with your clients.   Cyber risk and small businesses The data on rising cyberattacks on small businesses has become impossible to ignore. According to digital security solutions provider Barracuda Networks , an average employee of a small business will receive…

Post-bind verification of year-built information

Effective Sept. 24, as part of a broader effort to improve data accuracy and support rate stability, we’ll begin expanding post-bind reviews of new and renewing small commercial policies to those where the agent has overridden the prefilled Year built value in eCLIQ. We use a third-party vendor to prefill year-built values for commercial properties, and in most cases these values are accurate, so we want to make sure all overridden values are valid.

 

After attempting to validate a year-built override, if we cannot find publicly available information that confirms the value an agent has provided, we will revert the policy to the year-built value provided by our vendor, which may affect its rating and premium. Note that we will email you from Underwriting_Support@LibertyMutual.com if we plan to make a change to a policy after our review.

 

With your help, we can stabilize rates to provide a better experience for your clients and grow your agency’s book. If you have questions about this new post-bind verification process, contact your underwriter or territory manager.

Effective Sept. 24, as part of a broader effort to improve data accuracy and support rate stability, we’ll begin expanding post-bind reviews of new and renewing small commercial policies to those where the agent has overridden the prefilled Year built value in eCLIQ. We use a third-party vendor to prefill year-built values for commercial properties,…

Come talk digital marketing and business growth with our experts at Applied Net and IAOA conferences

Independent agents will have the chance to get in-person advice directly from our experts at a pair of upcoming conferences. Our Agency Growth Strategy team will have booths at two major industry events in Nashville: Applied Net Oct. 2-5 and the Insurance Agents Owners Alliance (IAOA) Innovation 22 conference Oct. 6-8.

 

Stop by our booths at both events to learn about the best digital marketing tools, tactics and solutions to help you grow your business and better serve clients — from the carrier voted #1 for innovation by independent agents.

 

In addition, our experts will participate in the following informative sessions at Applied Net. See the conference schedule for complete details.

 

How to stay in business when you can’t get into your business

Monday, Oct. 3, 11:00 a.m. – noon

You can’t prevent a natural disaster, but you can prepare for one. Learn why a disaster plan is a must for your agency, and how to create one, in this session delivered by Safeco’s Dale Steinke.

 

Maximize your free Google profile to drive more leads

Tuesday, Oct. 4, 4:15 – 5:00 p.m.

Bring your laptop and follow along as Safeco digital marketing expert, Stacie Cooper, shows you how to improve your Google profile, generate online reviews and use paid ads to boost your search ranking.

 

How to transform your agency and think like a marketer

Tuesday, Oct. 4, 4:15 – 5:00 p.m.

Safeco marketing expert, Shannon Chatman, explains how insurance consumer behavior is changing and offers real-life examples of what agencies can do right now to reach more prospects and grow their businesses.

 

Sales and marketing automation best practices          

Wednesday, Oct. 5, 8:30 – 9:30 a.m.

Learn how Applied Marketing Automation™ can help your agency increase sales and operate more efficiently. Panelists, including Safeco digital marketing expert Stacie Cooper, will also share case studies and discuss best practices.

Independent agents will have the chance to get in-person advice directly from our experts at a pair of upcoming conferences. Our Agency Growth Strategy team will have booths at two major industry events in Nashville: Applied Net Oct. 2-5 and the Insurance Agents Owners Alliance (IAOA) Innovation 22 conference Oct. 6-8.   Stop by our…

Does your agency have a disaster plan? Learn how and why to create one in our free webinar

When a natural disaster occurs, your clients count on you for help. But what if your office or other business infrastructure is affected by the crisis? If you have a disaster plan in place, you’ll know what to do. Without a plan, you’ll have another crisis to deal with — one that could threaten the long-term health of your agency.

 

To get help creating a disaster plan, or improving your existing one, attend our webinar: How to stay in business when you can’t get into your business. This free 45-minute session will cover:

 

  • Why you need a disaster plan.
  • What to include in your plan.
  • Free resources to help you implement a plan.

 

Register here for the webinar, which will take place on Wednesday, Sept. 21, at 11:30 a.m. Pacific.

When a natural disaster occurs, your clients count on you for help. But what if your office or other business infrastructure is affected by the crisis? If you have a disaster plan in place, you’ll know what to do. Without a plan, you’ll have another crisis to deal with — one that could threaten the…

CO: New workers compensation workplace posting notice

This month we’re mailing new posting notices to workers compensation policyholders who have locations in Colorado. The workplace posting notice has been revised to meet a new state regulatory requirement effective Aug. 10.

 

A posting notice must be posted in a common area to help employees understand how to report a workplace injury.

 

We’re including a cover letter with each new posting notice so your policyholders understand this requirement and why they’re receiving a replacement.

This month we’re mailing new posting notices to workers compensation policyholders who have locations in Colorado. The workplace posting notice has been revised to meet a new state regulatory requirement effective Aug. 10.   A posting notice must be posted in a common area to help employees understand how to report a workplace injury.  …

New on-demand curriculum: Accuracy Makes Cents

Data accuracy plays a vital role in preventing premium losses and keeping rates stable, making it easier for you to write and retain business. That’s why we’re rolling out Accuracy Makes Cents, an on-demand curriculum that can help you hone your ability to classify risks correctly.

 

Getting Risk Classification Right offers a quick introduction to the importance of proper risk classification, while Classifying Janitorial Risks and Classifying Carpentry Risks provide deep-dives into janitorial and carpentry risks – two of the most common culprits of risk misclassification.

 

Help us safeguard our shared business by taking all three modules at your convenience, and keep an eye out for additional modules coming soon.

Data accuracy plays a vital role in preventing premium losses and keeping rates stable, making it easier for you to write and retain business. That’s why we’re rolling out Accuracy Makes Cents, an on-demand curriculum that can help you hone your ability to classify risks correctly.   Getting Risk Classification Right offers a quick introduction…

Did you know? Our underwriting support specialists are at your service

You have access to a valuable resource you may not be aware of — our team of underwriting support specialists. When you need administrative or service-related help, contacting an underwriting support specialist rather than an underwriter gives you better, faster service. It also gives underwriters more time and availability to spend with you on complex issues such as appetite, coverage and pricing.

 

To get help as quickly as possible, contact an underwriting support specialist when you need assistance with the following:

 

  • eCLIQ and Agents’ Portal support
  • Endorsement, new business and renewal status updates
  • Copies of policies, endorsements, rating worksheets and coverage forms
  • Researching recent account transactions or issues
  • Additional insured questions
  • Answers to general service-related questions

You should continue to call an underwriter when you need help with:

 

  • New business opportunities
  • Appetite and coverage questions
  • Underwriting decisions
  • Reviewing or adjusting quotes
  • Pricing

How to contact an underwriting support specialist

 

There are two ways to reach an underwriting support specialist directly:

 

  • Call 1-800-607-4094
  • For service-related requests, we’ve created new regional email addresses so you can get help faster:

Continue to send endorsement requests, cancellation requests and general agency correspondence to BusinessLinesRequests@LibertyMutual.com.

 

Please note: Since you can service your own endorsements for commercial auto, workers compensation and business owner’s policies, you do not need to send an email for these requests.

You have access to a valuable resource you may not be aware of — our team of underwriting support specialists. When you need administrative or service-related help, contacting an underwriting support specialist rather than an underwriter gives you better, faster service. It also gives underwriters more time and availability to spend with you on complex…

New toll-free phone number for producer-level service requests

You now have access to a new toll-free Agency Services phone number (833-833-0140) for submitting certain types of service requests. We anticipate this will result in faster processing times for these requests and a more efficient and convenient customer service experience.

 

If you are appointed to Safeco, you are familiar with Agency Services and the quick and efficient assistance it provides. As part of our ongoing effort to improve our services, this toll-free number for certain types of service requests is now available for Liberty Mutual small commercial lines as well.

 

For any of the following producer-level service requests, you’ll now call this toll-free number instead of contacting your territory manager:

  • Adding a new producer – when you need to add a new producer’s name to eCLIQ® for licensing and appointment validation purposes.
  • Non-resident appointment for a producer – when you need to request a new business underwriting appointment outside of a producer’s resident state when writing business in AL, CA, LA, MI, MT, PA, UT, VT, WA, WI and WY (appointment happens automatically in all other states).
  • Producer terminations – when you need to remove a producer’s name from eCLIQ for licensing and appointment validation purposes.
  • Producer transfers – when you need to allocate a producer’s name that is already in eCLIQ to the correct agency at which they work.

 

Before you call

The toll-free number is 833-833-0140. The hours of operation for the toll-free number are Monday-Friday, 6 a.m. to 4 p.m. Pacific.

 

Please ensure you have the following on hand:

  • Six-digit eCLIQ code (Example: 00-1234)
  • FEIN number
  • National producer number (NPN)
  • A completed Individually Licensed Producer Application (if you are adding a new producer). From your Agents’ Portal, hover over Agency Administration from the main navigation, click Agency Preferences & Setup sub-menu and then click Individually licensed producer application.

What to expect

When you call 833-833-0140, you will be greeted by one of our knowledgeable Agency Services customer service representatives (CSR). The CSR will collect any information they need from you, fill out your service request web form in real-time and submit the request for processing immediately. If you need to add a new producer, the CSR will also ask you to email your individually licensed producer application to producerforms@libertymutual.com. You’ll experience faster processing times for these requests and a more efficient and convenient customer service experience.

 

Once your service request is processed, typically within two to three business days, you and your territory manager will both receive a confirmation email.

 

Please continue to use the existing Agency Interface Support Group (AISG) phone number (888-451-8414 or 800-747-9742 for National Insurance Specialty) for technical issues with the Agents’ Portal or its quoting and service applications.  

You now have access to a new toll-free Agency Services phone number (833-833-0140) for submitting certain types of service requests. We anticipate this will result in faster processing times for these requests and a more efficient and convenient customer service experience.   If you are appointed to Safeco, you are familiar with Agency Services and…