Training/Resources

We want our quoting platform to be the fastest, most intuitive and most streamlined in the industry. As part of this work, our legacy eCLIQ quoting platform is getting a new look that will improve your quoting experience.

Beginning next week, you’ll notice a cleaner interface with updated design elements when you’re quoting in eCLIQ. The functionality and workflow will not be impacted.

With these updates, our legacy eCLIQ quoting platform will look more similar to eCLIQ® Simple™, which is our faster, easier application for less complex policies. This will ensure a more consistent quoting experience. Check out this visual guide for a sneak peek at the new look and feel.

Did you know you have free access to Liberty Mutual^® business experts who can help your agency grow and thrive? Our experts work with agencies of all sizes to develop broad growth strategies that blend marketing, sales, training, technology and other business operations into a holistic plan.

Your free 30-minute consultation includes:

• An assessment of your current marketing materials and digital capabilities.
• Recommendations for reaching more prospects through marketing automation.
• Tips for increasing sales and conversions.
• Resources to help you hire, train and retain a marketing staff that meets your needs.
• And much more.

To get started, schedule your free 30-minute consultation today. To get the most from our meeting, please completely fill out the form so our expert can come prepared with tailored advice.

States affected: AR, KS, KY, LA, MD, MO, OH, OK, PA, TX, VA, WV

Quoting defaults are a great starting place for tailoring coverage to your clients’ unique needs, and we recently updated a few of ours.

Here are the changes we made in select states:

• Employment-related practices liability coverage will no longer be automatically added to business owner’s policies written in eCLIQ. If this coverage is right for your client, add it manually under View More Optional Coverages.
• Comp and collision deductible for small commercial auto written in eCLIQ will default to $1,000 instead of $500.
• Property deductible for all package and monoline property quotes will default to $2,500 instead of $1,000.

This is just one more way we’re helping you ensure clients are protected at a price that’s right for them. If you’d like to choose a different deductible to tailor coverage to your client’s needs, you can still choose any of the deductible options available for new business policies. There is no impact to renewal business as a result of these changes.

Additional insured coverage requests are one of the biggest drivers of missing information on endorsements, which can interrupt and even delay the endorsement process.

To help prevent any issues regarding additional insured coverage, we’ve put together a 10-minute interactive on-demand training that covers:

• GL, BOP and auto blanket extension overviews

• How to determine if additional insured coverage needs to be added to a policy

• What’s required to add additional insured coverage to a policy

• How to add additional insured coverage on BOP and GL policies

Take the training today!

If you count contractors among your customers, chances are they will be required to obtain a contractor’s license and permit bond. Often required by state, county, or municipal laws or regulations, contractor’s license and permit bonds guarantee that contractors will comply with all ordinances and regulations governing their trade or profession.

These bonds are intended to ensure that work performed within certain jurisdictions conforms to established standards and meets building code requirements.
Liberty Mutual Surety can help you meet all of your contractors’ bond needs. We have extensive experience underwriting the multiple types of license and permit bonds, including those for contractors such as electricians, plumbers and HVAC professionals.

Learn more about this class of bonds by referring to our brochure, or visit us online at the Surety Agents’ Portal. Please contact bonds@libertymutual.com with any questions.

This article was originally published on March 7 advising you to enter each location’s respective total sales into that property’s summary. We have since corrected the article to advise that you enter the total sales for all locations into each property’s summary where coverage is carried.

If your client is unable to generate income due to a covered business disruption, it’s important that their losses are covered in full. That’s where Business Income – Actual Loss Sustained coverage comes in handy! This property coverage isn’t subject to a limit of insurance, which means we’ll cover an insured’s loss of business income for a specified period of 12, 18 or 24 months.

Accuracy is everything

To improve data accuracy and ensure your clients have the coverage they need, it’s crucial that you enter the correct business income amount in eCLIQ^® when quoting a policy. Within the Property Summary section in eCLIQ, select the specific property location, navigate to the Business Income – Actual Loss Sustained section and you’ll see a field called Total Annual Sales Excluding Rental Income for All Locations. Enter 100% of the insured’s total annual sales for all locations – not just that specific location – excluding any rental income. That’s it!

As a reminder, this coverage is not required for every property address on a policy, so your client may carry it on some locations but not all. Be sure to enter the correct business income for each location where your client carries the coverage.

Improving the accuracy of customer data also allows us to make our business rates more competitive, stabilize our renewal rates and help you sustain profitable growth.

Our booth is open for business at three upcoming conferences. Stop by to talk with our experts about the best digital marketing tools, tactics and solutions to help you grow your business and better serve clients. You’ll also get information about the free programs, training and tailored agency growth consultations we offer.

Visit our experts at the following conferences:

Agency Success Conference

April 20-22, Phoenix, Arizona

This conference will help independent agency owners, producers, CSRs and marketers learn new growth strategies while networking with peers and vendors.

2023 HawkSoft User Group Annual National Conference

April 26-28, Round Rock, Texas

HawkSoft personnel will be on hand to train and assist current HawkSoft Agency Management System users. The conference will include sessions on how to prepare for the upcoming release of HawkSoft 6, the first version powered by the cloud.

Accelerate

May 7-9, Austin, Texas

Tailored to Vertafore users ranging from CSRs to CEOs, this conference covers the latest insurance industry technology and solutions and gives attendees the chance to meet and learn from other users.

If you can’t make any of the conferences, don’t worry, you can still access plenty of tips and tactics for growing your agency by checking out our selection of upcoming webinars.

Effective Jan. 1, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) require companies doing business in California, including Liberty Mutual, to provide increased control to California residents about their personal information. Both laws apply to all personal information – anything that directly or indirectly identifies a person.​

California residents have the right to:

• Request a copy of their personal data or information we have collected (this right is referred to as a Subject Access Request or a Request to Know).
• Request deletion of their personal information (subject to many exceptions).
• Request that we correct personal information.
• Opt out of the sale of personal information (i.e., sharing of their data).

To exercise the right to know, delete or to correct information, California residents can fill out this form to make a request.

We’ve also introduced a privacy preference center so California customers can exercise their opt-out rights. This online form captures the new choices customers have to control our use of their information.

California residents have the right to request that Liberty Mutual limit the use and disclosure of their sensitive information to that which is necessary to perform the services reasonably expected by an average customer who requests these services, with some identified exceptions.

California residents may also opt out of sharing personal data for cross-context behavioral advertising.  If someone opts out, this means, for example, that after they visit libertymutual.com they will not see a targeted, personalized ad on a different website or social media platform.

Resources for you

If a customer asks about getting a copy of their data, deleting their data or both, direct them to the online form to submit a request.

If a customer asks about opting out of using their sensitive information or sharing of their data you should provide them with the link to the new preference center. There are instructions on this form that will guide the individual through the process.

You can also direct your customers to the privacy team at privacy@libertymutual.com. Customers can also call the presidential services team at 800-344-0197 or write to the privacy team and mail their request to:

Liberty Mutual Insurance Company
175 Berkeley St., 6th Floor
Boston, MA 02116

Keep in mind that customers don’t have to mention CCPA, CPRA or any official term. Your customers may ask for a copy of their personal information collected, they may mention their right to have their information deleted or erased from Liberty Mutual’s databases or systems, or they may ask about how to learn more about how their privacy is protected.

In any of these or similar situations, please refer them to the resources above. And consider bookmarking lmi.co/caprivacynotices for easy access to all forms and privacy notices in one place.

Client relationships are foundational to your agency’s success. Sending the right message at the right time can help you generate more policies per customer, gain more referrals and increase retention by deepening client relationships. But did you know you can automate most of these communications?

Join us Tuesday, Feb. 7, for a live webinar about marketing automation. You’ll learn how marketing automation can revolutionize your agency’s operations and how to put it into practice immediately. Register now!

More opportunities to learn

Check out our full line up of instructor-led webinars on lead generation, new client onboarding, increasing referrals and more.

Audience: AL, AZ, AR, CO, CT, FL, GA, IA, KS, MD, MS, MO, NE, NV, OK, RI, SC, SD, TN, TX, VT

To improve data accuracy and ensure your clients have the protection they need, we are making changes to our post-bind review process for workers compensation policies in select states.

Beginning Jan. 17, workers compensation policies will go through a review process to ensure the payroll listed on the policy is accurate. If we believe your client’s policy has incorrect payroll listed, we will send you an email with additional information and next steps.

Improving the accuracy of customer data will allow us to make our business rates more competitive, stabilize our renewal rates and help you sustain profitable growth.

To align with current agency roles, the CSR Development Program has be renamed Account Manager Development Program. Newer account managers who enroll in this comprehensive insurance training program will sharpen their service and sales skills and learn the techniques they need to succeed in small commercial insurance. Seats are available now for 2023 sessions for the Account Manager Development Program.

Get the details and sign up today.

October is Cybersecurity Awareness Month, and the perfect time to revisit conversations around cyber risk with your clients.

Cyber risk and small businesses
The data on rising cyberattacks on small businesses has become impossible to ignore. According to digital security solutions provider Barracuda Networks , an average employee of a small business will receive 350% more social engineering attacks than an employee of a larger enterprise.

And for small businesses, which often lack the resources to prevent cyberattacks, the repercussions can be very serious – with 60% of small businesses that experience a cyberattack closing within six months.

It’s crucial that you discuss cyber risk with your clients and help ensure they’re protected from this escalating threat.

Actions you can take today
Join us for a 4-part series covering all things cyber! Beginning Oct. 5, you’ll get access to a new course each week that answers common questions about our comprehensive cyber solutions and how to talk to clients about these critical risks.