Training/Resources

Enhance your product knowledge and skill set with our professional development training programs and helpful resources.

New underwriting assistant points of contact

On Oct. 11, to service your needs more effectively, we made a couple of important changes to the way we organize our team of underwriting assistants. First, please note that we’re now calling underwriting assistants “support specialists.” Second, instead of having individually-assigned support specialists for express, custom, inland marine and farm, you now have a small team of specialists who will handle questions and requests for all four underwriting segments.

 

Aligned by territory, these teams can help in areas where you may have reached out to an underwriting assistant in the past. Common questions and requests they might handle include status checks on open endorsements, renewals or mid-term quotes; explanations for premium changes on audits, quotes or endorsements; rush requests with urgent timeframes; and other research and problem-solving on general process issues.

 

For support on these types of questions and requests, contact us by phone or email so we can route your request to the right team:

  • Phone (new): 800-607-4094
  • Email (unchanged): BusinessLinesRequests@Libertymutual.com

On Oct. 11, to service your needs more effectively, we made a couple of important changes to the way we organize our team of underwriting assistants. First, please note that we’re now calling underwriting assistants “support specialists.” Second, instead of having individually-assigned support specialists for express, custom, inland marine and farm, you now have a…

Updates to auto and BOP in eCLIQ® Simple™

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

  • Easily move between eCLIQ Simple and eCLIQ® when quoting accounts with lines of business in both platforms.
  • Vehicle and driver data now transfers from eCLIQ Simple to eCLIQ when quoting auto new business.
  • Enter your email address when quoting eCLIQ Simple new business to let your underwriter know who they can contact to discuss the application.

Learn more about these recent changes to eCLIQ Simple.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes: Easily move between eCLIQ Simple and eCLIQ® when quoting accounts with lines of business in both platforms. Vehicle and driver data now transfers from eCLIQ Simple to eCLIQ when quoting auto new business. Enter your email address when quoting eCLIQ…

ACV clarification

Our policy forms are being updated to add language that clarifies the definition of actual cash value. This clarification does not change how coverage has been or will be applied. If you have any questions, please reach out to your underwriter.

Our policy forms are being updated to add language that clarifies the definition of actual cash value. This clarification does not change how coverage has been or will be applied. If you have any questions, please reach out to your underwriter.

Things just got easier! Paperless one-click option is here

We know consumers prefer digital options. So, to meet this demand and increase user satisfaction, we’ve made a change that makes it easier for your clients to enroll in our popular paperless option. Here’s how it works.

 

When a policyholder signs into their account, they will see a message that reads: “Good news! Your documents have gone paperless.” They can then click on the “Sounds good” button to confirm their enrollment. That’s it — just one click to opt in. Customers will still have the option to opt out and receive mailed documents if they prefer. It’s all part of our ongoing effort to deliver the best experience for your customers.

 

This change is currently just for policies written in eCLIQ®. We will apply it to eCLIQ® Simple™ policies soon, and will alert you to that change when it happens.

We know consumers prefer digital options. So, to meet this demand and increase user satisfaction, we’ve made a change that makes it easier for your clients to enroll in our popular paperless option. Here’s how it works.   When a policyholder signs into their account, they will see a message that reads: “Good news! Your…

Updates to auto and BOP in eCLIQ® Simple™

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

  • ​Combined billing reminder – message added to the Establish Billing screen in eCLIQ <sup>®</sup>.
  • Auto risks requiring Federal (BMC91x) or State (Form E) motor carrier filings and/or pollution liability coverage can now be written in eCLIQ Simple.​​

Learn more about these recent changes to eCLIQ Simple.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes: ​Combined billing reminder – message added to the Establish Billing screen in eCLIQ <sup>®</sup>. Auto risks requiring Federal (BMC91x) or State (Form E) motor carrier filings and/or pollution liability coverage can now be written in eCLIQ Simple.​​ Learn more about…

Deadline soon: LinkedIn regional groups sweepstakes

You can connect with other agents in your area and catch the latest local Liberty Mutual events and opportunities all in one place! Joining a regional Liberty Mutual agent group on LinkedIn is the quickest way to stay in the loop.

 

But networking pays off even more than you think! When you request to join your regional group, you’ll be entered for the chance to win one of three $25 Amazon gift cards. Existing members will automatically be entered into the drawing. The sweepstakes runs from August 3 to August 31 and we’ll email winners by September 10.

 

Find your state in the list below:

Northeast (CT, MA, ME, NH, NJ, NY, RI, VT)

Request to join

 

Midwest (IA, IL, IN, MI, MN, ND, NE, SD, WI)

Request to join

 

Central (AR, KS, LA, MO, OK, TX)

Request to join

 

Southeast (AL, FL, GA, MS, NC, SC, TN)

Request to join

 

Northwest (AK, ID, MT, OR, WA)

Request to join

 

Mid-Atlantic (DC, KY, MD, OH, PA, VA, WV)

This group will be live in January 2022!

 

Mountain (AZ, CO, NM, NV, UT, WY)

This group will be live in January 2022!

 

Pacific (CA) Launching later in 2021

 

Sweepstakes rules apply.

You can connect with other agents in your area and catch the latest local Liberty Mutual events and opportunities all in one place! Joining a regional Liberty Mutual agent group on LinkedIn is the quickest way to stay in the loop.   But networking pays off even more than you think! When you request to…

Connect with local agents and you could win $25!

You can connect with other agents in your area and catch the latest local Liberty Mutual events and opportunities all in one place! Joining a regional Liberty Mutual agent group on LinkedIn is the quickest way to stay in the loop.

 

But networking pays off even more than you think! When you request to join your regional group, you’ll be entered for the chance to win one of three $25 Amazon gift cards. Existing members will automatically be entered into the drawing. The sweepstakes runs from August 3 to August 31 and we’ll email winners by September 10.

 

Find your state in the list below:

Northeast (CT, MA, ME, NH, NJ, NY, RI, VT)

Request to join.

 

Midwest (IA, IL, IN, MI, MN, ND, NE, SD, WI)

Request to join.

 

Central (AR, KS, LA, MO, OK, TX)

Request to join.

 

Southeast (AL, FL, GA, MS, NC, SC, TN)

Request to join.

 

Northwest (AK, ID, MT, OR, WA)

Request to join.

 

Mid-Atlantic (DC, KY, MD, OH, PA, VA, WV)

This group will be live in January 2022!

 

Mountain (AZ, CO, NM, NV, UT, WY)

This group will be live in January 2022!

 

Pacific (CA)

Launching later in 2021

 

Sweepstakes rules apply.

You can connect with other agents in your area and catch the latest local Liberty Mutual events and opportunities all in one place! Joining a regional Liberty Mutual agent group on LinkedIn is the quickest way to stay in the loop.   But networking pays off even more than you think! When you request to…

Webinar next week: Adapting to 2020’s impact on cyber security

2020 forced every industry to quickly adapt, and ours is no exception. Agencies that stay agile and meet customers where they’re at serve as the best examples for how to navigate the post-pandemic landscape. Over the last two months, Liberty Mutual Insurance and the Agents Council for Technology have put on a webinar series that explores three distinct factors in the industry that have evolved since the pandemic began. Each session’s panel, made up of agents and other industry professionals, discusses how you can most effectively address those areas.

 

Next week, the final session of the series will discuss the modern cyber security risks that come with the prevalence of remote work, and how to tackle them. Register today!

 

Part 3: July 28– How We’re Working Today Has Increased Your Agency’s Cyber Security Risk

 

If you missed the first two sessions, you can find recordings of each below:

2020 forced every industry to quickly adapt, and ours is no exception. Agencies that stay agile and meet customers where they’re at serve as the best examples for how to navigate the post-pandemic landscape. Over the last two months, Liberty Mutual Insurance and the Agents Council for Technology have put on a webinar series that…

Multiple states: Introducing the refreshed Liberty Mutual® Small Commercial Umbrella

On July 1, 2021, Liberty Mutual introduced a refreshed umbrella product that will improve your experience, and your clients’ experience too! Changes include:

  • Updates to the base contract and optional endorsements
  • New, easier to read policy forms
  • Consolidation of the policy packet to reduce page count and improve policy construction

There will be no changes to the eCLIQ® quoting process and no rating impacts as a result of this refreshed product.

The refreshed Liberty Mutual Umbrella is now available in AL, AR, AZ, DE, IA, IN, KY, MA, MI, MN, MS, MT, NE, NJ, ND, OK, OR, PA, RI, SC, SD, TN, TX, UT, WA, WI and WY.

 

Learn more about coverages and options on your updated umbrella product page.

 

On July 1, 2021, Liberty Mutual introduced a refreshed umbrella product that will improve your experience, and your clients’ experience too! Changes include: Updates to the base contract and optional endorsements New, easier to read policy forms Consolidation of the policy packet to reduce page count and improve policy construction There will be no changes to the…

New! Introducing the Business Insurance Training Series

Helping you grow and stay informed is important to us. That’s why we’ve launched a series of instructor-led courses that will highlight key business insurance coverage forms and endorsements based on agent experience in the market. The series includes more than 30 courses, so no matter your experience level or area of focus, you’ll find courses that fit your needs.

 

The series will focus on six areas:

  • Commercial property
  • Commercial general liability
  • Business auto
  • Workers compensation
  • Product training
  • Professional development

We offer two tracks for various experience levels:

 

Foundations: Designed for agents or account managers with limited experience (up to two years) in business insurance, these courses are 60 minutes each and divided into two levels – Foundations and Building on Foundations. Taking each course in sequence is recommended but not required.

 

Enhanced: Designed for agents or account managers with ongoing experience (more than two years) in business insurance, these courses are 90 minutes each.

 

Enrolling is easy – and free! Visit the Agent Learning Center to learn more and enroll.

 

To see this week’s upcoming courses, visit the Agent Learning Center calendar.

Helping you grow and stay informed is important to us. That’s why we’ve launched a series of instructor-led courses that will highlight key business insurance coverage forms and endorsements based on agent experience in the market. The series includes more than 30 courses, so no matter your experience level or area of focus, you’ll find…

Updates to Auto and BOP in eCLIQ® Simple™

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:
• Turn off automatic payments at any time – With the click of a button, you can now switch off automatic payments, even in the middle of the policy term.
• Copy quotes onto new versions – eCLIQ Simple now offers the ability to copy existing quote information onto new versions, name them, and save them independently.

 

Learn more about these recent changes to eCLIQ Simple for Auto and BOP.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes: • Turn off automatic payments at any time – With the click of a button, you can now switch off automatic payments, even in the middle of the policy term. • Copy quotes onto new versions – eCLIQ Simple now…

Updates to auto and BOP in eCLIQ® Simple™

Updates to auto and BOP in eCLIQ® Simple™
Doing business with us is even easier with eCLIQ Simple. A few recent changes have simplified processing Auto and BOP lines even more:

  • Enhanced automated phone service – Customers can now get even more accomplished by phone, including credit card payment and electronic transfers.
  • Two new payment plan options – We’re offering two new non-automatic payment plan options: a 10% down payment followed by nine equivalent monthly payments, and a 25% down payment followed by three equivalent quarterly payments.
  • New vehicle (VIN) upload capability – Rather than entering multiple new vehicles individually, you can now use our new vehicle VIN upload capability to quickly add a schedule of vehicles to an auto policy in eCLIQ Simple.

 

See the complete list of recent changes to eCLIQ Simple for Auto and BOP.

 

Updates to auto and BOP in eCLIQ® Simple™ Doing business with us is even easier with eCLIQ Simple. A few recent changes have simplified processing Auto and BOP lines even more: Enhanced automated phone service – Customers can now get even more accomplished by phone, including credit card payment and electronic transfers. Two new payment…