Training/Resources

Enhance your product knowledge and skill set with our professional development training programs and helpful resources.

How to accurately input client business income for actual loss sustained, and why it matters

This article was originally published on March 7 advising you to enter each location’s respective total sales into that property’s summary. We have since corrected the article to advise that you enter the total sales for all locations into each property’s summary where coverage is carried.

 

If your client is unable to generate income due to a covered business disruption, it’s important that their losses are covered in full. That’s where Business Income – Actual Loss Sustained coverage comes in handy! This property coverage isn’t subject to a limit of insurance, which means we’ll cover an insured’s loss of business income for a specified period of 12, 18 or 24 months.

 

Accuracy is everything

To improve data accuracy and ensure your clients have the coverage they need, it’s crucial that you enter the correct business income amount in eCLIQ® when quoting a policy. Within the Property Summary section in eCLIQ, select the specific property location, navigate to the Business Income – Actual Loss Sustained section and you’ll see a field called Total Annual Sales Excluding Rental Income for All Locations. Enter 100% of the insured’s total annual sales for all locations – not just that specific location – excluding any rental income. That’s it!

 

As a reminder, this coverage is not required for every property address on a policy, so your client may carry it on some locations but not all. Be sure to enter the correct business income for each location where your client carries the coverage.

 

Improving the accuracy of customer data also allows us to make our business rates more competitive, stabilize our renewal rates and help you sustain profitable growth.

This article was originally published on March 7 advising you to enter each location’s respective total sales into that property’s summary. We have since corrected the article to advise that you enter the total sales for all locations into each property’s summary where coverage is carried.   If your client is unable to generate income…

Our booth is back! Come see us at three upcoming conferences

Our booth is open for business at three upcoming conferences. Stop by to talk with our experts about the best digital marketing tools, tactics and solutions to help you grow your business and better serve clients. You’ll also get information about the free programs, training and tailored agency growth consultations we offer.

 

Visit our experts at the following conferences:

 

Agency Success Conference

April 20-22, Phoenix, Arizona

This conference will help independent agency owners, producers, CSRs and marketers learn new growth strategies while networking with peers and vendors.

 

2023 HawkSoft User Group Annual National Conference

April 26-28, Round Rock, Texas

HawkSoft personnel will be on hand to train and assist current HawkSoft Agency Management System users. The conference will include sessions on how to prepare for the upcoming release of HawkSoft 6, the first version powered by the cloud.

 

Accelerate

May 7-9, Austin, Texas

Tailored to Vertafore users ranging from CSRs to CEOs, this conference covers the latest insurance industry technology and solutions and gives attendees the chance to meet and learn from other users.

 

If you can’t make any of the conferences, don’t worry, you can still access plenty of tips and tactics for growing your agency by checking out our selection of upcoming webinars.

Our booth is open for business at three upcoming conferences. Stop by to talk with our experts about the best digital marketing tools, tactics and solutions to help you grow your business and better serve clients. You’ll also get information about the free programs, training and tailored agency growth consultations we offer.   Visit our…

CA: How we’re complying with the California Privacy Rights Act

Effective Jan. 1, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) require companies doing business in California, including Liberty Mutual, to provide increased control to California residents about their personal information. Both laws apply to all personal information – anything that directly or indirectly identifies a person.​

 

California residents have the right to:

  • Request a copy of their personal data or information we have collected (this right is referred to as a Subject Access Request or a Request to Know).
  • Request deletion of their personal information (subject to many exceptions).
  • Request that we correct personal information.
  • Opt out of the sale of personal information (i.e., sharing of their data).

To exercise the right to know, delete or to correct information, California residents can fill out this form to make a request.

 

We’ve also introduced a privacy preference center so California customers can exercise their opt-out rights. This online form captures the new choices customers have to control our use of their information.

 

California residents have the right to request that Liberty Mutual limit the use and disclosure of their sensitive information to that which is necessary to perform the services reasonably expected by an average customer who requests these services, with some identified exceptions.

 

California residents may also opt out of sharing personal data for cross-context behavioral advertising.  If someone opts out, this means, for example, that after they visit libertymutual.com they will not see a targeted, personalized ad on a different website or social media platform.

 

Resources for you

If a customer asks about getting a copy of their data, deleting their data or both, direct them to the online form to submit a request.

 

If a customer asks about opting out of using their sensitive information or sharing of their data you should provide them with the link to the new preference center. There are instructions on this form that will guide the individual through the process.

 

You can also direct your customers to the privacy team at privacy@libertymutual.com. Customers can also call the presidential services team at 800-344-0197 or write to the privacy team and mail their request to:

 

Liberty Mutual Insurance Company
175 Berkeley St., 6th Floor
Boston, MA 02116

 

Keep in mind that customers don’t have to mention CCPA, CPRA or any official term. Your customers may ask for a copy of their personal information collected, they may mention their right to have their information deleted or erased from Liberty Mutual’s databases or systems, or they may ask about how to learn more about how their privacy is protected.

 

In any of these or similar situations, please refer them to the resources above. And consider bookmarking lmi.co/caprivacynotices for easy access to all forms and privacy notices in one place.

Effective Jan. 1, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) require companies doing business in California, including Liberty Mutual, to provide increased control to California residents about their personal information. Both laws apply to all personal information – anything that directly or indirectly identifies a person.​   California residents have…

Boost your agency’s success with marketing automation

Client relationships are foundational to your agency’s success. Sending the right message at the right time can help you generate more policies per customer, gain more referrals and increase retention by deepening client relationships. But did you know you can automate most of these communications?

 

Join us Tuesday, Feb. 7, for a live webinar about marketing automation. You’ll learn how marketing automation can revolutionize your agency’s operations and how to put it into practice immediately. Register now!

 

More opportunities to learn

Check out our full line up of instructor-led webinars on lead generation, new client onboarding, increasing referrals and more.

Client relationships are foundational to your agency’s success. Sending the right message at the right time can help you generate more policies per customer, gain more referrals and increase retention by deepening client relationships. But did you know you can automate most of these communications?   Join us Tuesday, Feb. 7, for a live webinar…

New post-bind review process for workers compensation policies

Audience: AL, AZ, AR, CO, CT, FL, GA, IA, KS, MD, MS, MO, NE, NV, OK, RI, SC, SD, TN, TX, VT

To improve data accuracy and ensure your clients have the protection they need, we are making changes to our post-bind review process for workers compensation policies in select states.

 

Beginning Jan. 17, workers compensation policies will go through a review process to ensure the payroll listed on the policy is accurate. If we believe your client’s policy has incorrect payroll listed, we will send you an email with additional information and next steps.

 

Improving the accuracy of customer data will allow us to make our business rates more competitive, stabilize our renewal rates and help you sustain profitable growth.

Audience: AL, AZ, AR, CO, CT, FL, GA, IA, KS, MD, MS, MO, NE, NV, OK, RI, SC, SD, TN, TX, VT To improve data accuracy and ensure your clients have the protection they need, we are making changes to our post-bind review process for workers compensation policies in select states.   Beginning Jan. 17,…

Save your seat: Account Manager Development Program

To align with current agency roles, the CSR Development Program has be renamed Account Manager Development Program. Newer account managers who enroll in this comprehensive insurance training program will sharpen their service and sales skills and learn the techniques they need to succeed in small commercial insurance. Seats are available now for 2023 sessions for the Account Manager Development Program.

 

Get the details and sign up today.

To align with current agency roles, the CSR Development Program has be renamed Account Manager Development Program. Newer account managers who enroll in this comprehensive insurance training program will sharpen their service and sales skills and learn the techniques they need to succeed in small commercial insurance. Seats are available now for 2023 sessions for…

The threat is impossible to ignore. Are your clients protected?

October is Cybersecurity Awareness Month, and the perfect time to revisit conversations around cyber risk with your clients.

 

Cyber risk and small businesses
The data on rising cyberattacks on small businesses has become impossible to ignore. According to digital security solutions provider Barracuda Networks , an average employee of a small business will receive 350% more social engineering attacks than an employee of a larger enterprise.

 

And for small businesses, which often lack the resources to prevent cyberattacks, the repercussions can be very serious – with 60% of small businesses that experience a cyberattack closing within six months.

 

It’s crucial that you discuss cyber risk with your clients and help ensure they’re protected from this escalating threat.

 

Actions you can take today
Join us for a 4-part series covering all things cyber! Beginning Oct. 5, you’ll get access to a new course each week that answers common questions about our comprehensive cyber solutions and how to talk to clients about these critical risks.

October is Cybersecurity Awareness Month, and the perfect time to revisit conversations around cyber risk with your clients.   Cyber risk and small businesses The data on rising cyberattacks on small businesses has become impossible to ignore. According to digital security solutions provider Barracuda Networks , an average employee of a small business will receive…

Post-bind verification of year-built information

Effective Sept. 24, as part of a broader effort to improve data accuracy and support rate stability, we’ll begin expanding post-bind reviews of new and renewing small commercial policies to those where the agent has overridden the prefilled Year built value in eCLIQ. We use a third-party vendor to prefill year-built values for commercial properties, and in most cases these values are accurate, so we want to make sure all overridden values are valid.

 

After attempting to validate a year-built override, if we cannot find publicly available information that confirms the value an agent has provided, we will revert the policy to the year-built value provided by our vendor, which may affect its rating and premium. Note that we will email you from Underwriting_Support@LibertyMutual.com if we plan to make a change to a policy after our review.

 

With your help, we can stabilize rates to provide a better experience for your clients and grow your agency’s book. If you have questions about this new post-bind verification process, contact your underwriter or territory manager.

Effective Sept. 24, as part of a broader effort to improve data accuracy and support rate stability, we’ll begin expanding post-bind reviews of new and renewing small commercial policies to those where the agent has overridden the prefilled Year built value in eCLIQ. We use a third-party vendor to prefill year-built values for commercial properties,…

Come talk digital marketing and business growth with our experts at Applied Net and IAOA conferences

Independent agents will have the chance to get in-person advice directly from our experts at a pair of upcoming conferences. Our Agency Growth Strategy team will have booths at two major industry events in Nashville: Applied Net Oct. 2-5 and the Insurance Agents Owners Alliance (IAOA) Innovation 22 conference Oct. 6-8.

 

Stop by our booths at both events to learn about the best digital marketing tools, tactics and solutions to help you grow your business and better serve clients — from the carrier voted #1 for innovation by independent agents.

 

In addition, our experts will participate in the following informative sessions at Applied Net. See the conference schedule for complete details.

 

How to stay in business when you can’t get into your business

Monday, Oct. 3, 11:00 a.m. – noon

You can’t prevent a natural disaster, but you can prepare for one. Learn why a disaster plan is a must for your agency, and how to create one, in this session delivered by Safeco’s Dale Steinke.

 

Maximize your free Google profile to drive more leads

Tuesday, Oct. 4, 4:15 – 5:00 p.m.

Bring your laptop and follow along as Safeco digital marketing expert, Stacie Cooper, shows you how to improve your Google profile, generate online reviews and use paid ads to boost your search ranking.

 

How to transform your agency and think like a marketer

Tuesday, Oct. 4, 4:15 – 5:00 p.m.

Safeco marketing expert, Shannon Chatman, explains how insurance consumer behavior is changing and offers real-life examples of what agencies can do right now to reach more prospects and grow their businesses.

 

Sales and marketing automation best practices          

Wednesday, Oct. 5, 8:30 – 9:30 a.m.

Learn how Applied Marketing Automation™ can help your agency increase sales and operate more efficiently. Panelists, including Safeco digital marketing expert Stacie Cooper, will also share case studies and discuss best practices.

Independent agents will have the chance to get in-person advice directly from our experts at a pair of upcoming conferences. Our Agency Growth Strategy team will have booths at two major industry events in Nashville: Applied Net Oct. 2-5 and the Insurance Agents Owners Alliance (IAOA) Innovation 22 conference Oct. 6-8.   Stop by our…

Does your agency have a disaster plan? Learn how and why to create one in our free webinar

When a natural disaster occurs, your clients count on you for help. But what if your office or other business infrastructure is affected by the crisis? If you have a disaster plan in place, you’ll know what to do. Without a plan, you’ll have another crisis to deal with — one that could threaten the long-term health of your agency.

 

To get help creating a disaster plan, or improving your existing one, attend our webinar: How to stay in business when you can’t get into your business. This free 45-minute session will cover:

 

  • Why you need a disaster plan.
  • What to include in your plan.
  • Free resources to help you implement a plan.

 

Register here for the webinar, which will take place on Wednesday, Sept. 21, at 11:30 a.m. Pacific.

When a natural disaster occurs, your clients count on you for help. But what if your office or other business infrastructure is affected by the crisis? If you have a disaster plan in place, you’ll know what to do. Without a plan, you’ll have another crisis to deal with — one that could threaten the…

CO: New workers compensation workplace posting notice

This month we’re mailing new posting notices to workers compensation policyholders who have locations in Colorado. The workplace posting notice has been revised to meet a new state regulatory requirement effective Aug. 10.

 

A posting notice must be posted in a common area to help employees understand how to report a workplace injury.

 

We’re including a cover letter with each new posting notice so your policyholders understand this requirement and why they’re receiving a replacement.

This month we’re mailing new posting notices to workers compensation policyholders who have locations in Colorado. The workplace posting notice has been revised to meet a new state regulatory requirement effective Aug. 10.   A posting notice must be posted in a common area to help employees understand how to report a workplace injury.  …

New on-demand curriculum: Accuracy Makes Cents

Data accuracy plays a vital role in preventing premium losses and keeping rates stable, making it easier for you to write and retain business. That’s why we’re rolling out Accuracy Makes Cents, an on-demand curriculum that can help you hone your ability to classify risks correctly.

 

Getting Risk Classification Right offers a quick introduction to the importance of proper risk classification, while Classifying Janitorial Risks and Classifying Carpentry Risks provide deep-dives into janitorial and carpentry risks – two of the most common culprits of risk misclassification.

 

Help us safeguard our shared business by taking all three modules at your convenience, and keep an eye out for additional modules coming soon.

Data accuracy plays a vital role in preventing premium losses and keeping rates stable, making it easier for you to write and retain business. That’s why we’re rolling out Accuracy Makes Cents, an on-demand curriculum that can help you hone your ability to classify risks correctly.   Getting Risk Classification Right offers a quick introduction…