Newsbrief Archive

States affected: AK, AR, ID, KS, LA, MN, MT, NM, NC, OK, OR, RI, SD, VT, WY

Our comprehensive cyber suite endorsement will soon be available for monoline general liability (GL) and business package policies on June 1 in select states – with expanded limits of up to $5 million to provide protection for more complex business exposures.

In Alaska, Louisiana and North Carolina, cyber suite for GL and business package policies will be available for policies with effective dates on or after October 1. 

Offered through The Hartford Steam Boiler Inspection and Insurance Company and replacing the data security endorsement, cyber suite gives your small commercial clients more robust coverage for today’s digital world.

To learn more about cyber suite for monoline GL and business package policies, register for an upcoming webinar!

Give commercial auto clients the right coverage at the right price. Our refreshed commercial auto product offers enhanced pricing segmentation, flexible coverages and a much faster, easier quoting experience. What’s more, expanded eligibility allows you to quote most commercial auto risks in eCLIQ Simple!

You’ll find our pricing most competitive when writing business with the following risk characteristics:

• Carpentry, food manufacturing, general/health/professional services, real estate and retail industries
• Businesses established for 10+ years
• Vehicles 15+ years old
• Smaller fleets with 1-4 power units
• Drivers age 40+ without violations
• Quotes with heavily populated driver lists, preferably with at least as many drivers on the policy as there are power units
• Claims-free businesses with favorable insurance scores

To provide the most accurate rate when quoting new business, we’re now asking for a few additional pieces of information: the owner’s name, date of birth and address and an authorization to run a soft credit inquiry.

Learn more about the latest version of auto in eCLIQ Simple by visiting the Agents’ Portal.

We want our quoting platform to be the fastest, most intuitive and most streamlined in the industry. As part of this work, our legacy eCLIQ quoting platform is getting a new look that will improve your quoting experience.

Beginning next week, you’ll notice a cleaner interface with updated design elements when you’re quoting in eCLIQ. The functionality and workflow will not be impacted.

With these updates, our legacy eCLIQ quoting platform will look more similar to eCLIQ® Simple™, which is our faster, easier application for less complex policies. This will ensure a more consistent quoting experience. Check out this visual guide for a sneak peek at the new look and feel.

Did you know that as a Liberty Mutual-appointed agent you have access to a free resource that makes it easy to nurture customer relationships on social media?

SocialShare is an ever-expanding library of social media posts that you can personalize for your needs and location. With just a few clicks, you can find and share relevant lifestyle and product content on your agency’s social media accounts. You can even use the bulk share feature to schedule several weeks of content to automatically post. And there’s no need to remember to check for new posts – subscribe to the weekly SocialShare email and you’ll get the latest posts straight to your inbox.

Subscribe between May 16 and June 30 and you could win one of three $50 Amazon gift cards. Already a subscriber? Share a SocialShare post by June 30 and you could win a $50 gift card too!

Subscribe to SocialShare today for a chance to win!

Read the complete rules governing this promotion.

To improve data accuracy and ensure your clients have the protection they need, we are making changes to our post-bind review process for sprinkler credit on business owner’s policies (BOPs) in most states.

Beginning May 8, BOPs with buildings that are indicated to have 75% or more sprinkler coverage will go through a review process to ensure they are eligible for sprinkler credit. If we find your client’s policy has incorrect sprinkler coverage listed and is not eligible for sprinkler credit, we will update the policy by endorsement during the underwriting period and notify you via email. In-force policies will go through the review process during renewal.

Improving the accuracy of customer data will allow us to make our business rates more competitive, stabilize our renewal rates and help you sustain profitable growth.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

• Main menu updates make it easier to quote new business with Liberty Mutual
• Auto data can be automatically retrieved when quoting an umbrella line of business over an auto in CLIQ Simple line of business.
• A new field has been added to the Vehicle Information modal to capture the value/additional cost of vehicle customizations and/or equipment added.

Learn more about these changes and more.

The state of Virginia is requiring all carriers to make updates to uninsured motorist (UM) options for commercial auto policies.

The current version of UM coverage will be renamed alternative UM coverage, and a new broader version, UM coverage, will be introduced as the new default. The new broader version of UM coverage will offer up to the insured’s full amount of UM bodily injury and/or property damage insurance in addition to limits provided from the at-fault party’s insurance. Alternative UM coverage, just like the current UM coverage, is reduced by the amount paid by the at-fault party’s insurance.

The increased coverage afforded by the new broader UM will have an increased premium. Customers wishing to opt out of the new broader UM for the alternative UM coverage will be required to sign a coverage selection form.

We plan to implement this change in two phases.

First phase:

• Renewal policies with effective dates starting July 1 and new business with a “Rate as of Date” of April 16 will receive the new broader UM coverage without the added premium impact. To avoid confusion, we will not send an updated policyholder notice or UM coverage selection form to these policyholders until their 2024 renewal.

Second phase*:

• Renewals with effective dates starting in the third quarter of this year will automatically default to the new broader UM coverage, and policyholders will receive updated policyholder notices. Policyholders who select alternative UM coverage will need to sign and return a coverage selection form.
• New business policies with effective dates beginning in the third quarter of this year will have the option to select alternative UM coverage. If alternative coverage is selected, the policyholder will be required to sign and return the coverage selection form.

The coverage selection form requirements will follow current workflow processes.

*The timing of the second phase is dependent on implementation of rate and system changes. We will keep you updated as more information becomes available.

Did you know you have free access to Liberty Mutual^® business experts who can help your agency grow and thrive? Our experts work with agencies of all sizes to develop broad growth strategies that blend marketing, sales, training, technology and other business operations into a holistic plan.

Your free 30-minute consultation includes:

• An assessment of your current marketing materials and digital capabilities.
• Recommendations for reaching more prospects through marketing automation.
• Tips for increasing sales and conversions.
• Resources to help you hire, train and retain a marketing staff that meets your needs.
• And much more.

To get started, schedule your free 30-minute consultation today. To get the most from our meeting, please completely fill out the form so our expert can come prepared with tailored advice.

States affected: DC, FL

Liberty Mutual recently introduced a refreshed umbrella product that will improve your experience and your clients’ experience, too! Changes include:

• Updates to the base contract and optional endorsements
• New, easier to read policy forms
• Consolidation of the policy packet to reduce page count and improve policy construction

In Florida, this refreshed umbrella product is only available for policies with effective dates on or after Aug. 1.

There will be no changes to the eCLIQ^® quoting process and no rating impacts as a result of this refreshed product.

Learn more about coverages and options on your updated umbrella product page.

The refreshed Liberty Mutual Umbrella is now available countrywide.

States affected: AR, KS, KY, LA, MD, MO, OH, OK, PA, TX, VA, WV

Quoting defaults are a great starting place for tailoring coverage to your clients’ unique needs, and we recently updated a few of ours.

Here are the changes we made in select states:

• Employment-related practices liability coverage will no longer be automatically added to business owner’s policies written in eCLIQ. If this coverage is right for your client, add it manually under View More Optional Coverages.
• Comp and collision deductible for small commercial auto written in eCLIQ will default to $1,000 instead of $500.
• Property deductible for all package and monoline property quotes will default to $2,500 instead of $1,000.

This is just one more way we’re helping you ensure clients are protected at a price that’s right for them. If you’d like to choose a different deductible to tailor coverage to your client’s needs, you can still choose any of the deductible options available for new business policies. There is no impact to renewal business as a result of these changes.

Additional insured coverage requests are one of the biggest drivers of missing information on endorsements, which can interrupt and even delay the endorsement process.

To help prevent any issues regarding additional insured coverage, we’ve put together a 10-minute interactive on-demand training that covers:

• GL, BOP and auto blanket extension overviews

• How to determine if additional insured coverage needs to be added to a policy

• What’s required to add additional insured coverage to a policy

• How to add additional insured coverage on BOP and GL policies

Take the training today!

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

• Enhancements to the Billing setup screens make it easier and more intuitive to know which billing options and payment plans are available for selection.

• Easily combine the billing of your eCLIQ Simple and the legacy eCLIQ^® platform’s direct bill new business policies without the requirement of the eCLIQ Simple lines of business being issued first.

Learn about these changes and more.