On Aug. 11, we’re retiring the ACORD PDF functionality within our legacy eCLIQ^® quoting platform. This PDF auto generates based on the information you enter into eCLIQ for property, liability, package (CBP and CPSP), commercial auto and workers compensation risks.

Going forward, the Quote Proposal will be your go-to option when you need a summary of the limits, coverages and premium for new business quotes. Plus, beginning Aug. 11, we’re adding a component for agent and customer signature lines for property, liability, package (CBP and CPSP), commercial auto and workers compensation written in eCLIQ, which is consistent with our eCLIQ^® Simple™ quote proposals. Start using it today!

We’re currently rolling out a new publishing solution that will eventually replace what we’ve been using to print and send policy documents to you and your customers. The first line of business migrated to the new solution will be our business owner’s policy (BOP) product, effective Aug. 28. The most obvious change you’ll notice is that you and your customers will begin receiving identical electronic and printed copies of policies. Other changes – such as the exclusion of blank pages from electronic copies of policy documents – will be minor.

Until we migrate other lines of business to the new solution, you will receive BOP policy documents in a separate envelope.

We’ve identified a link between early reporting for liability claims and better financial outcomes. Delays in reporting typically will cause other delays in the claim investigation that can drive up the overall cost of the claim. That’s why it’s critical that claims are filed as soon as possible following a loss.

What you can do to help

About 80% of small commercial claims are reported by agents. This puts you in a unique position to help reduce costs by educating your policyholders about the importance of filing a claim as soon as possible.

Explain to them that the sooner a claim is submitted, the sooner we can start a thorough investigation and reach a better financial outcome. Conversely, the longer your customer waits to report, the more likely it is that key evidence, such as witness statements or dash cam videos, may be lost forever, negatively impacting liability and the chance to pursue subrogation.

As their trusted advisor, further explain to customers that concerns about a perceived increase to premium should not discourage them from discussing a claim with you. Many factors are considered by underwriting during rate and renewal decisions, and early collaboration between policyholders, your agency and the claims team leads to better outcomes for everyone.

Reporting a claim has never been easier

You have three ways to report a new general liability claim 24/7:

1. File online using the Liberty Mutual® agent portal. This is the most efficient method because it immediately gives you a claim number you can use to upload invoices, a police report and other supporting documents.
2. Submit a claim via email.
3. Call 1-844-325-2467.

Discover more claims tips, resources and information.

Doing business with us is even easier with eCLIQ Simple. Check out these recent changes:

• Drive Other Car coverage is now available in Colorado, Florida, Missouri, Mississippi, Montana, New Mexico, and South Carolina.

Learn more about these changes and more.

A healthy sales pipeline feeds a healthy business. Liberty Mutual’s Lead Generation Program — a reward offered at the master agency level through Liberty Mutual^® Ignite — works with Data Axle to give you free high-potential leads to help you grow your business. It’s simple — the higher your agency’s Ignite status, the more leads you get!

We recently enhanced this program to make it even more impactful for your agency. Now you can:

• Access your leads in batches: Request a portion of your leads immediately and save some for future use — until Dec. 31, 2023. This allows you to prospect based on your agency’s capacity without being overloaded with too many leads at once. For example, if your agency is eligible for 500 leads, you can request 100 today 100 more each month. The leads you receive are exclusively yours for 90 days after you receive them.
• Request leads within a certain radius: When providing your lead selection criteria, you no longer have to list multiple zip codes. You can now specify the radius around one primary zip code to help us deliver as many leads as possible in a desired target location without missing a key area. This allows you to work with prospects even nearer to you and in markets you know best.

Learn more and get started today!

The Lead Generation Program is rewarded at the master agency level. If you are in a sub-location for your agency, check in with your primary agency principal so they can access leads for you.